Talent.com
Crossfuze
Remote Associate Engagement ManagerCrossfuze • Caledon, Ontario
Remote Associate Engagement Manager

Remote Associate Engagement Manager

Crossfuze • Caledon, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description

The Associate Engagement Manager (AEM) is responsible for managing the successful deployment of ServiceNow solutions for Crossfuze clients, supporting our Engagement Management team, and acting as the client contact for services. Additional responsibilities for the AEM include scheduling, resource management, providing project status, and maintaining high levels of client satisfaction.

This position is fully remote, candidates for this role must be located in Canada.

Position Responsibilities:

  • Single point of contact for ServiceNow client engagements
  • Responsible for client satisfaction throughout the engagement
  • Understands the client business issues and problems and helps the client change the way they work
  • Works with engagement managers to produce weekly project reports
  • Manages project risks, issues, action items, and decisions
  • Manages project resources, schedules, tasks, and other project work as requested by engagement managers
  • Identifies opportunities to provide additional value to our clients
  • Supports the continuous improvements of our implementation methodology and service offerings based on client experiences
  • Schedules and facilitate meetings, including producing agendas, meeting notes, and following up on meeting actions
  • Maintain 75% billable utilization target after 180 days in the position
  • A Bachelor’s degree or equivalent experience
  • Very strong communication skills with the ability to set appropriate expectations with clients
  • Experience or training in project management
  • Strong organizational and analytical skills
  • Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity
  • Demonstrated ability to lead teams and achieve success with client software implementation projects
  • Background working with external clients and companies is desirable
  • Experience working on ServiceNow projects preferred
  • Agile Scrum experience and Scrum Master certification is desirable
  • ITIL V3 or V4 Foundations Certification is preferred
  • The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
    • Flexible remote work options
    • Additional PTO day for mental health
    • Competitive paid time off
    • Half-day Fridays
  • Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
    • Paid maternity and paternity leave for biological birth and adoption
    • Newborn, adoption and fertility assistance
    • Competitive training & development programs
    • Extended Healthcare Plan
    • Group RRSP with employer match
    • 10 days toward bereavement leave
  • Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.

Compensation Range:

The anticipated compensation range for this position is $70,000-90,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.

Equal Employment Opportunity:

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

Create a job alert for this search

Remote Associate Engagement Manager • Caledon, Ontario

Similar jobs

Complete Online Surveys For Cash (Up to $25/per)

Earn HausEssa, ON, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Be your Own Boss - Shop and Deliver

Instacart Shoppersstayner, ON, Canada
Part-time

Start earning money fast and be your own boss.Instacart is a leading retail enablement platform that works with grocers and retailers to transform how people shop.Instacart’s platform helps people ... Show more

 • Promoted

Full-Time Focus Group Participant - Remote

ApexFocusGroupCaledon
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Earn Extra Income - Remote

AlmediaEssa, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Market Research Associate - No Experience

Clubshop | USEssa, Ontario
Full-time

Discover The System Surveoo That’s Helping Newbies Earn Daily.Turn your free time into daily earnings by answering simple surveys.No product or tech skills needed.Join For Free And Start Earn... Show more

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausEssa, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Academic tutoring Private Tutoring Jobs Angus

SuperprofAngus, Ontario (ON), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Sales Representative - 60k / Year - Remote

Spade RecruitingAdjala-Tosorontio, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Biology Private Tutoring Jobs Angus

SuperprofAngus, Ontario (ON), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausEssa, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

English Private Tutoring Jobs Angus

SuperprofAngus, Ontario (ON), CA
Full-time

Superprof is Canada's tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest community ... Show more

 • Promoted

Associate Account Manager

MunchkinMilton, Halton Region, Canada
Full-time

Founded in 1990, Munchkin is the leading consumer product company and most loved baby lifestyle brand behind the innovative gear and products for children, mothers, and caregivers.Munchkin has sold... Show more

 • Promoted

Shop, Deliver, Earn Cash - Instacart

Instacart Shoppersstayner, ON, Canada
Part-time

Start earning money fast and be your own boss.Instacart is a leading retail enablement platform that works with grocers and retailers to transform how people shop.Instacart’s platform helps people ... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaEast Garafraxa, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausAdjala-Tosorontio, ON, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

ApexFocusGroupClearview, Ontario, Canada
Remote
Full-time +2

We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative assis... Show more

 • Promoted

Social Media Manager at Success HRC

Success Human Resource Centre Pte Ltd.Lavender, ON, CA
Permanent

Take charge of digital campaigns as a Social Media Manager with Success Human Resource Centre in Lavender.This role empowers you to manage and enhance various social media platforms.In this permane... Show more

 • Promoted

Earn Money Testing Apps - Remote

AlmediaEssa, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

Remote Appointment Setter - 60k / Year

Spade RecruitingEssa, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingEssa, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more