Talent.com
Hook & Ladder
Remote Client Success ManagerHook & Ladder • Peterborough, Ontario
Remote Client Success Manager

Remote Client Success Manager

Hook & Ladder • Peterborough, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description

We’re Hiring a Client Success Manager! ✍️




You won’t just be managing accounts — you’ll be the strategic force behind driving growth for our clients across Canada. Especially our beloved multi-location restaurant brands. 💥




🎯 Profit-sharing program — When you win, we win! We give our team a stake in the outcome.


🌴 Flexible PTO (Yep, really.)


🏠 100% Remote – Work from anywhere.


🔥 Tons of Autonomy – We trust you to own your work.




We’re looking for a Client Success Manager with a strong foundation in content strategy to join our growing team. You’ll play a critical role in leading client growth, particularly for our multi-location restaurant clients across Canada.


In this role, you’ll be the strategic lead and primary relationship manager, owning content strategy while overseeing a cross-functional team that supports both content execution and performance strategy. From campaign ideation and planning to multi-channel roadmaps and reporting, you’ll help clients achieve meaningful business outcomes through a growth-focused digital marketing lens.




What You’ll Be Doing:





  • Cultivate Client Relationship and Trust: Serve as the main point of contact, building strong relationships with head office stakeholders and local franchisees when needed. Use regular check-ins, feedback loops, and strategic guidance to foster true partnership and drive adoption of marketing strategies.

  • Lead Content-Driven Growth Strategy: Develop and present localized, multi-channel content roadmaps (social, email, web, paid advertising) that align with each client’s goals, brand voice, and community trends; ensuring they’re rooted in audience insights and built to deliver measurable business outcomes. Stay current on content trends and tools, using them to inform and elevate the strategy at every touchpoint.

  • Oversee Cross-Functional Campaign Execution: Collaborate closely with cross-functional team members to ensure a seamless execution that’s aligned with performance goals and maintains brand consistency across channels. Define and interpret key metrics to drive ongoing optimization and demonstrate impact on client growth.




This Job is for You if:



  • 💼 You have 3+ years in Client/Customer Success, Account Management, or Marketing Management roles — ideally in a marketing agency or fast-paced, digitally-focused environment.

  • 🎓 You have a bachelor’s degree (or equivalent) in Marketing, Communications, or a related discipline.

  • 🍽️ You have 1+ years of experience serving restaurant or hospitality clients.

  • 🗣️ You’re fluent in English (C1+), both written and spoken.

  • 📊 You have a deep understanding of content SEO, audience segmentation, storytelling frameworks, and multi-channel content planning.

  • 📋 You have hands-on experience with content workflows and platforms like CMS systems, HubSpot, Notion, Asana, Monday.com.

  • 🧭 You can drive content strategy while overseeing a cross-functional team, including content execution and performance specialists.

  • 🗂️ You’re organized, detail-oriented, and comfortable managing project scopes, timelines, and budgets.




Bonus Points if You:



  • Have experience supporting marketing strategies for QSR, fast-casual, or multi-location restaurant brands.

  • Have written conversion-focused copy (ads, landing pages, SEO blogs, emails).

  • Have experience experimenting with AI tools for ideation, content generation, or streamlining workflows.

  • Speak Spanish (not a deal-breaker, but cool).




Do NOT apply if:



  • You seek a purely tactical writing role without ongoing client-facing responsibilities.

  • You need close oversight to stay on track, or feel uncomfortable working autonomously in a fast-paced setting.

  • You resist feedback, iteration, or collaborative brainstorming.

  • You find it challenging to translate strategic insights into clear, actionable content.

  • You don’t enjoy keeping up with evolving content and digital marketing trends, tools, or technologies.

  • You prefer minimal involvement in client communication or relationship-building.

Create a job alert for this search

Remote Client Success Manager • Peterborough, Ontario

Similar jobs

Profit Centre Manager

Noble CorporationCobourg
Full-time

Job Overview and What We Offer You.Now Hiring Profit Centre Managers for the Greater Toronto Area and across our Ontario network!.Start a rewarding career as a Profit Centre Manager at our Cobourg ... Show more

 • Promoted

Data Analytics & Insights Coordinator — Hybrid

Northumberland County Housing CorporationCobourg
Full-time

A leading community services organization in Cobourg is seeking a Data Analysis Coordinator to provide vital data and analytics solutions supporting homeless system programs.This role involves coll... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausPort Hope, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Call Center Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupCavan Monaghan, Ontario, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Call Center Representative Agent experience needed.Call ... Show more

 • Promoted

Experienced Senior Claims Adjuster

Hamilton Township Mutual Insurance CompanyCobourg
Full-time

Utilize your skills as a Senior Claims Adjuster with HTM Insurance, managing auto, property, and liability claims.Enjoy a hybrid work model post-onboarding.HTM Insurance seeks a Senior Claims Adjus... Show more

 • Promoted

Project Manager

Aecon Group Inc.Port Hope, Northumberland County, CA
Full-time

Come Build Your Career at Aecon!.As a Canadian leader in infrastructure development, Aecon is safely and sustainably building what matters for future generations to thrive! We lead some of the most... Show more

 • Promoted

Community Connector

Crohn's and Colitis CanadaMillbrook, Ontario, Canada
Full-time

Bringing Crohn’s and Colitis Canada into every community.Crohn’s and Colitis Canada is looking for passionate volunteers to help connect our Promise with communities across the country.As a Communi... Show more

 • Promoted

Business Sales Consultant - Remote - Flexible Hours - C$60,000 - C$140,000 A Year - Remote

RogersMillbrook, Canada
Remote
Full-time

Seeking an Outbound Business Sales Consultant to upsell and cross-sell services to existing SMB customers, managing a structured sales process and meeting monthly targets for commission earnings. Show more

 • Promoted

EAP Network Provider

ComPsychPort Hope, Northumberland County, Canada
Full-time

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe.For over 40 years, we hav... Show more

 • Promoted

Assistant Site Superintendent: Growth & Full Home Lifecycle

Battalia WorkforceCobourg
Full-time

A reputable residential builder in Cobourg, ON, is seeking an Assistant Site Superintendent to support low-rise residential projects, including single detached homes and townhouses.The role involve... Show more

 • Promoted

Remote Client Experience Manager - Financial Services

Bellwether Investment Management Inc.Peterborough, ON, CA
Remote
Full-time

A financial services company located in Ontario is looking for a Client Experience Manager.The role is centered on managing the full client lifecycle, from onboarding and account maintenance to orc... Show more

 • Promoted

Remote Mortgage Advisor - Unlimited Earning Potential

ScotiabankCobourg
Remote
Full-time

A leading financial institution is seeking a Mortgage Specialist in Cobourg to provide expert mortgage advice and build strong client relationships.This role offers commission-based compensation wi... Show more

 • Promoted

Business Banking Relationship Manager Trainee - $53,200 - $98,300 Par An

BmoMillbrook, Canada
Part-time

Date limite pour présenter sa candidature :04/17/2026Adresse :1154 Chemong RoadGroupe de famille d'emploi :Ventes et service, Grandes entreprisesConstituer, faire croître et gérer des relations... Show more

 • Promoted

Remote Management Consultant

Micro1Cobourg, Ontario, CA
CA$50.00 hourly
Remote
Full-time

Management Consultant / Business Strategy Specialist.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such ... Show more

 • Promoted

Remote Recruiter Position with High Earning Potential Worldwide

RecXchangePort Hope, Northumberland County, CA
Remote
Part-time

Elevate your recruitment game with a remote role focused on candidate placements.Earn between $3,000-$11,000 for each successful hiring.This Remote Recruiter position is perfect for those looking t... Show more

 • Promoted

Technical Capital Equipment Sales Rep (Hybrid/US Travel)

James TalentPort Hope, Northumberland County, CA
Full-time

A recruitment agency is seeking a motivated sales professional for a hybrid-remote role, requiring 1-3 years in technical sales.The candidate will manage inquiries, maintain customer relationships,... Show more

 • Promoted

Business Banking Relationship Manager Trainee - C$53,200 - C$98,300 Par An

BMO Groupe financierMillbrook, Canada
Part-time

Date limite pour présenter sa candidature : 04/17/2026 Adresse : 1154 Chemong Road Groupe de famille d'emploi : Ventes et service, Grandes entreprises Constituer, faire croître et gérer des rel... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingPort Hope, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Matterport Pro3 Technician

AeroFrohne LLCMillbrook, Ontario, Canada
Full-time

AeroFrohne has a need for an independent contractor Matterport Pro3 Technician and 3D virtual tour creator in Peterborough, Ontario, Canada.Coordinating with stakeholders:.Communicating with site m... Show more

 • Promoted

Remote Healthcare Sales Manager B2B Growth

Canadian Centre for AddictionsCobourg, Port Hope
Remote
Full-time

A leading drug and rehab treatment center in Canada is seeking a full-time remote Sales Manager.The role involves leading the sales team, developing sales strategies, and building B2B client relati... Show more