To forge solid, strategic relationships with our clients and create a customer connection that can withstand the inevitable pressures, mishaps, and confusion that can be a part of day-to-day business. Rental Reps develop an intellectual and emotional bond to support partnership, trust, and confidence for our clients.
Responsibilities
1. Engages in client relationship building by:
• Being proactive with arranging in-person appointments with clients.
• Traveling to meet clients whenever necessary.
• Being present on job sites as needed.
• Ensuring regular communication with clients through scheduled check-ins.
2. Influences product specification by:
• Developing a strong technical understanding of Christie Lites products.
• Working with Lighting Designers and specifiers such that Christie Lites products are requested at the time of bid.
• Managing effective substitutions with Christie Lites products when competing products are first requested.
3. Set goals and manage portfolio by:
• Setting annual client relationship development targets in conjunction with VP Rentals.
• Setting annual financial targets in conjunction with VP Rentals.
• Developing and actively pursuing an industry network to support portfolio growth.
• Identifying existing & future client opportunities to be proactively pursued.
• Reviewing existing portfolio and culling or reassigning clients for best long-term results.
4. Monitors portfolio performance by:
• Reviewing quarterly commission reports in conjunction with management.
• Identifying issues that are hindering higher performance (profitability).
• Seeking out revenue growth opportunities that address benchmark target performance.
• Reviewing formal and informal show reports to ensure consistent and increasing quality of show delivery and execution – in all areas including equipment, labor, etc.
• Taking steps to resolve problems using individual business tools and/or working with other CL team members and departments to find creative business solutions.
5. Interfaces with Project Management to ensure high-quality job execution by:
• Delivering timely data to Project Managers for all rental quotes, reservations, and orders.
• Following up to ensure appropriate details are communicated for each rental order – before, during, and after each job.
• Supporting the Accounting department in the timely invoicing and collection of accounts.
6. Supports and promotes CL policies, procedures, and business models by:
• Promoting the Official Rental Product Line (ORPL) at all opportunities.
• Managing strict adherence to One Contact – One Rep (OCOR) client management policy.
• Following strict observance of accounting and administrative deadlines and protocols.
7. Works independently with regular interaction and support from VP Rentals by:
• Remaining independently focused on established goals.
• Engaging in consistent proactive daily business practices.
• Delegating non-Account Rep work (such as data entry) to the appropriate department.
• Communicating questions, issues, and strategies with the National Rentals Manager and proactively seeking support whenever needed.
• Calling upon other management departments for further support as needed.
Remote Rental Rep • Waterloo, Ontario
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