Talent.com
Zen Educate
Remote Customer Support RepresentativeZen Educate • Amherst, Nova Scotia
Remote Customer Support Representative

Remote Customer Support Representative

Zen Educate • Amherst, Nova Scotia
30+ days ago
Job type
  • Full-time
  • Remote
Job description
Location: Remote in HalifaxCompensation: $53,000 CAD
Job Overview:
As a full-time Customer Support Representative, you will play a key role in providing high-quality support to both schools and educators. Your primary responsibilities will include resolving and answering queries, and ensuring overall satisfaction through email and phone support. The role requires exceptional communication skills, quick problem-solving abilities, and a strong focus on school and educator support. We are also looking for someone who is excited to be an early joiner in a new and growing team.
Key Responsibilities:-Respond to inquiries from schools and educators promptly via email, phone and text. -Manage and maintain the support inbox, ensuring all queries are handled efficiently.-Monitor the Slack (internal communications) channel and escalate issues as needed.-Identify trends in queries and recommend process improvements to enhance the school and educator journey.-Collaborate closely with the US team to resolve issues and ensure a smooth school and educator experience.-Contribute to building a support knowledge base to create more efficient support for the future. -Document and escalate key issues for further action.
Our Ideal Candidate 🙋-Has a passion for companies that have a positive social impact and the education sector-‘Can do’ attitude, bias for action and you want to be part of a growing motivated team-You love to take pride in creating an exceptional experience for customers 🙌-Having experience and/or strong knowledge of the education sector is a big plus-Has strong written and verbal communication skills.-Is Detail-oriented with a proactive approach to resolving concerns.
Helpful to have but not essential 💥-Background in customer service or customer success -Proven ability to manage multiple workflows and prioritize tasks effectively.-Proficiency in Google Suite -Previous experience with a customer service software (e.g Zendesk, Intercom, Hubspot)
Create a job alert for this search

Remote Customer Support Representative • Amherst, Nova Scotia

Similar jobs

Wireless Sales Representative

Glentel Inc.Amherst, NS, CA
Full-time

Join us at The Mobile Shoplocated inside Real Atlantic Superstore!.Join one of Canada’s leading telecom teams, The Mobile Shop, a Loblaw-owned brand operated by Glentel Inc.Canada’s leading wireles... Show more

 • Promoted

Télétravail - Représentant(E) En Service À La Clientèle - C$16 Par Heure - À Distance

NqxSackville, Canada
Remote
Full-time

Être responsable de la prévention, de l'enquête et de la résolution des fraudes sur les comptes clients.Assurer le respect des accords de niveau de service et fournir un service courtois de qua... Show more

 • Promoted

Earn Money By Taking Surveys - Remote

AlmediaCap-Pele, Canada
Remote
Full-time

Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more

 • Promoted

(Can) Relief Pharmacist

MacQuarries Pharmasave GroupBarronsfield, Canada
Full-time

Full-time licensed pharmacist opportunity focused on patient care, clinical service expansion, and community health initiatives in Amherst, Nova Scotia. Show more

 • Promoted

Bilingual Customer Service Representative - Technical

MonerisSackville, NB, CA
Full-time

As part of the technical Customer Experience (CEx) team, you will provide customer‑service excellence to Moneris merchants, technical POS troubleshooting and support, and contribute to meeting over... Show more

 • Promoted

Sales Representative - 60k / Year - Remote

Spade RecruitingAmherst, Nova Scotia
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists

ApexFocusGroupSackville, New Brunswick, Canada
Remote
Full-time +1

Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausBeaubassin East / Beaubassin-est, NB, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Earn Up To $400 Per Day By Playing Games And Taking Surveys - Up To $400 A Day - Remote

Freecash.ComCap-Pele, Canada
Remote
Full-time

Com is an innovative new platform for side hustle seekers who want to earn money online by playing games, taking surveys, and completing various assigned tasks.Since its launch 5 years ago, over 50... Show more

 • Promoted

English Private Tutoring Jobs Cap Pele

SuperprofCap Pele, New Brunswick, CA
Full-time

Superprof is Canada's #1 tutoring platform, and we're actively recruiting passionate tutors! Whether you're a student, a professional, or simply someone who loves teaching, join the largest communi... Show more