Talent.com
Trivium
Remote Customer Success ManagerTrivium • London, Ontario
Remote Customer Success Manager

Remote Customer Success Manager

Trivium • London, Ontario
19 hours ago
Job type
  • Full-time
  • Remote
Job description

Customer Success Manager (CSM) – Remote

Location: 100% Remote (Eastern Time Zone)
Salary: $2,500–$3,500 per month, based on experience
Employment Type: Full-Time

Key Responsibilities

  • Onboard new clients following the sales process and introduce them to our services.
  • Serve as the main point of contact for clients, providing guidance, updates, and support.
  • Conduct weekly and monthly client meetings, depending on service type (Social Media vs. SEO)
  • Ensure client retention by proactively addressing issues and providing solutions.
  • Collaborate with internal teams (marketing, fulfillment, operations) to meet client goals.
  • Track and report on client progress and performance metrics.
  • Escalate issues as needed and manage difficult client interactions with confidence and professionalism
  • Contribute to process improvements and build out SOPs for the CSM function.
  • Mentor future CSM team members as the department grows.

Required:

  • 3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
  • Strong understanding of digital marketing, SEO, and social media advertising, including Facebook Ads.
  • Excellent communication, negotiation, and client management skills.
  • Ability to handle challenging client situations with professionalism and assertiveness.
  • Experience with tools like GoHighLevel, Asana, Slack, and other CRM/project management tools.
  • Highly proactive, detail-oriented, and able to work independently.
  • Passionate about delivering high-quality client results.

Preferred:

  • Experience working with contractors or service-based clients.
  • Leadership experience or interest in growing into a senior CSM role.

Why Join Us

  • Fully remote work with flexible schedule within Eastern Time.
  • Opportunity to build and lead your own team in the future.
  • Exposure to high-level client success and agency operations.
  • Supportive, fun, and high-energy team culture.
  • Opportunity to shape processes and make the role your own.
Create a job alert for this search

Remote Customer Success Manager • London, Ontario

Similar jobs

Product Manager, Portals Ecosystem (m/f/d)

TrackunitLondon, ON, CA
Full-time

Come make a difference in a fast-growing, innovative, Software Product Management team that combines a scale‑up atmosphere with a global industry‑leading product portfolio.You’ll be part of buildin... Show more

 • Promoted

Customer Engagement and Transaction Specialist

TDMitchell, ON, CA
Full-time

Enhance customer interactions as a Transaction Specialist in banking.Facilitate financial services, resolve issues, and recommend suitable banking solutions to clients.This position involves engagi... Show more

 • Promoted

Customer Success Manager: Drive Adoption & Growth in Rail Tech

ZTRLondon, ON, CA
Full-time

A leading technology firm in London, Ontario, is seeking a Customer Success Manager to drive customer adoption of sustainable rail solutions.The role requires building strong customer relationships... Show more

 • Promoted

Tax Manager: Strategic Client Leader & Advisor

MNPMitchell, ON, CA
Full-time

A leading Canadian tax advisory firm seeks a Manager for their Tax team in Mitchell, Ontario.The ideal candidate will lead client engagements, deliver expert tax strategies, and manage a diverse po... Show more

 • Promoted

Assistant Restaurant Manager with Youth Focus

McDonald's ExeterExeter, ON, CA
Full-time

Join our team as an Assistant Restaurant Manager with a commitment to supporting youth in the workplace.This role emphasizes mentoring and training to develop future leaders.We are in search of an ... Show more

 • Promoted

Restaurant Manager

Ontario Trillium FoundationLucan Biddulph, ON, CA
Full-time

As a Restaurant Manager you empower and lead your team to deliver exceptional guest experiences.You promote a respectful team environment and manage team members with open communication and underst... Show more

 • Promoted

Assistant Restaurant Manager

McDonald's ExeterExeter, ON, CA
Full-time +1

Assistant Restaurant Manager NOC 60300.Organize and maintain inventory.Plan, organize, direct, control and evaluate daily operations.Determine type of services to be offered and implement operation... Show more

 • Promoted

Senior Accountant, Assurance and Accounting

Mnp LlpMitchell, Ontario, Canada
Full-time

Senior Accountant, Assurance and Accounting.Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams.Combine your passion with purpose and join a culture that is ... Show more

 • Promoted

Remote Php Development Manager | Lead Tech Team - C$55.3 An Hour - Remote

MeetAProgrammerLondon, Canada
Remote
Full-time

Manage IT team and daily operations, ensuring high-quality software development.Requires PHP experience and team leadership. Show more

 • Promoted

Senior Manager - AI-Enabled Transformation in the Insurance Sector

PwC UKLondon, ON, CA
Full-time

You’ll be joining PwC’s Risk Line of Service, within our AI & Modelling team, working at the forefront of AI-enabled transformation in the insurance sector.This role is for people who understand te... Show more

 • Promoted

Earn Cash From Taking Surveys Online

Earn HausLucan Biddulph, ON, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Customer Experience Associate- Future Opportunities

TDMitchell, ON, CA
Full-time

Work Location: Mitchell, Ontario, Canada.Line Of Business: Personal & Commercial Banking.At TD Canada Trust, we are the frontline of TD Bank.We strive to build deep and long-lasting relationships w... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausPerth South, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausWest Perth, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Manager, Tax

MNPMitchell, ON, CA
Full-time

Inspirational, innovative and entrepreneurial - this is how we describe our empowered teams.Combine your passion with purpose and join a culture that is thriving in the face of change.Make an impac... Show more

 • Promoted

Customer Success Manager

ZTRLondon, ON, CA
Full-time

You will be the advocate of customers’ voices, the primary point of contact for product services, and a champion for their success.Build strong relationships with existing stakeholders and new cust... Show more

 • Promoted

Complete Online Surveys For Cash (Up to $25/per)

Earn HausWest Perth, ON, CA
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Administrative Assistant Admin Work At Home - Part-Time Online Focus Group Panel

ApexFocusGroupWest Perth, Ontario, Canada
Remote
Full-time +2

We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative assis... Show more

 • Promoted

Dynamic Restaurant Manager Position

Ontario Trillium FoundationLucan Biddulph, ON, CA
Full-time

Step into a Restaurant Manager role at Tim Hortons and lead a vibrant team to deliver exceptional experiences.Your operational expertise will shine in a fast-paced environment.In this role, you'll ... Show more

 • Promoted

Earn up to $400 per Day by Playing Games and Taking Surveys

AlmediaPerth South, Ontario, Canada
Full-time

Since its launch 5 years ago, over 50MN users have earned and withdrawn over $150MN! The platform is rated 4.TrustPilot with over 230k+ reviews, establishing Freecash as one of the highest rated op... Show more