Solution Architect - CRM (Intermediate)

Job Title: Solution Architect - CRM (Intermediate)

Location: Toronto

Work Model: Onsite

Duration: 4 months

Extension: 1 Time

Security Clearance: CRJMC + Credit Check

Submission Deadline: 2026-07-30, 1:00 p.m.

Must Haves

• Microsoft Dynamics 365 Ecosystem Expertise: Deep hands-on experience architecting and integrating solutions specifically within Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O).

Description / Responsibilities / Skills

Description

• The OPGT Modernization initiative is essential to the ongoing provision of services to Ontarians who cannot care for themselves and have no one else able to act on their behalf.
• Phase 1 implemented a cloud based, fully integrated, Microsoft Dynamics 365 solution to replace end of life case, financial, and document management systems.
• Phase 1 of the solution was launched in April 2026 as a minimum viable product (MVP).
• The Phase 2 project will deliver enhancements to the MVP with additional workflows, automation, and new features and functionality.

Scope

• Defining and maintaining the end-to-end technical architecture across application, data, and integration domains.
• Ensuring all configurations and customizations align with OPS enterprise architecture and security standards.
• Leading the design of complex integrations between Dynamics 365, internal legacy systems, and Azure data platforms.
• Mentoring the development team and reviewing technical designs to ensure scalability and maintainability.

Desired Skills and Experience

• Enterprise Architecture & Strategic Design: Proven experience (typically 8+ years) in developing and managing complex technical architectures, expertise in creating design artifacts, ability to define optimal technology stacks.
• Cloud, Data, & Integration Acumen: Deep knowledge of Microsoft Azure services, experience designing large-scale integrations, proficiency in defining strategic approaches for data warehousing (Azure Synapse Analytics).
• Governance, Leadership, & Communication: Superior communication skills to translate complex technical challenges, proven ability to gain buy-in from diverse teams, and ability to proactively identify and mitigate architectural risks.

Knowledge Transfer

• Document development, integration, and support activities performed, including configuration, customization, integration, and stabilization tasks.
• Knowledge transfer to: Project Manager / Team members.
• Via 1:1 meetings / team meetings / documentation on SharePoint and DevOps site, throughout the duration of the project life cycle.

Deliverables

• Architecture Design Artifacts: Detailed conceptual, logical, and physical models for D365 processes and data structures.
• Integration Strategy: Design and implementation oversight for interfaces using Azure Integration Services and Data Factory.
• Governance Documentation: Preparation and presentation of materials for the OPS Architectural Review Board (ARB) and Cyber Security Assessments.
• Deployment & CI/CD Strategy: Establishing robust version control and automated build/release pipelines.

Experience & Skill Set Requirements

Criteria 1: Technical Architectural & Microsoft Ecosystem Expertise - 45 Points

• Proven experience in leading architectural design for enterprise-level Dynamics 365 (CE and F&O) implementations.
• Expert knowledge of Azure cloud services (App Services, Dataverse, Synapse) and the Power Platform ecosystem.

Criteria 2: Strategic Design & Governance Acumen - 30 Points

• Experience navigating OPS-specific governance, including the Architectural Review Board (ARB) and Threat Risk Assessments (TRA).
• Ability to translate business requirements into complex technical and information architectures.

Criteria 3: Leadership & Communication Skills - 20 Points

• Strong communication skills to articulate technical solutions to non-technical senior leadership.
• Proven ability to gain consensus among diverse project stakeholders and vendor resources.

Criteria 4: DevOps & Performance Optimization - 5 Points

• Experience establishing CI/CD strategies and optimizing system performance across distributed cloud environments.