Talent.com
Tealbook
Remote Customer Success Manager (7-Month Parental Leave Contract)Tealbook • London, Ontario
Remote Customer Success Manager (7-Month Parental Leave Contract)

Remote Customer Success Manager (7-Month Parental Leave Contract)

Tealbook • London, Ontario
30+ days ago
Job type
  • Full-time
  • Remote
Job description
TealBook is looking for a motivated experienced Customer Success Manager to join our team on a full time, contract basis for parental leave coverage. This contract is for an approximately 7-month period, which includes ~1 month of overlap for training and customer handoff and a 6-month coverage period between October 2025 and April 2026.
Please note we are looking to fill this position in Canada (Remote) at this time.

Responsibilities

    • Cultivate and nurture relationships with key customer stakeholders, serving as their primary point of contact for needs and concerns
    • Proactively engage with customers to grasp their objectives and aid them in achieving success with our products and services
    • Deliver ongoing value to customers through business reviews and reporting, ensuring continuous satisfaction
    • Act as a trusted advisor with deep domain expertise (on our platform, application, data, and use cases), effectively solving customer problems
    • Educate clients and internal teams on industry insights and our unique differentiators in the marketplace
    • Craft compelling narratives to communicate value and foster engagement
    • Establish and monitor key performance metrics, providing regular updates to management
    • Skillfully manage renewal negotiations, collaborating with Strategic Account Managers to drive growth
    • Collaborate cross-functionally to enhance the customer experience and foster long-term relationships
    • Monitor customer health and maintain detailed records in ChurnZero and Salesforce CRMs for swift issue resolution
    • Enhance communication flow between clients and our organization for timely resolutions
    • Utilize analytics to drive informed decisions and enhance outcomes for customers

What Are We Looking For?

    • 1-3 years B2B Enterprise SaaS customer success experience required
    • Procurement and/or Source-To-Pay experience is an asset
    • Strong understanding of B2B customer needs, pain points, and purchasing behaviour
    • Excellent communication and interpersonal skills for building strong relationships
    • Strong analytical and problem-solving skills for quick issue resolution
    • Ability to develop customer success plans with measurable metrics and ROI alignment
    • Strategic thinker adaptable to changing scopes and customer sentiments
    • Passion for delivering proactive customer value and engagement
    • Experience in fast-paced, collaborative environments managing multiple projects
    • Proficiency in Google Suite (Sheets, Slides) and Microsoft Excel
    • Demonstrated track record of customer advocacy and accountability
About UsTealBook provides an AI-powered supplier data platform designed for the scale and complexity of enterprise procurement. By structuring supplier information at the legal entity level and enriching it with data from verified business registries, TealBook helps organizations eliminate duplication, enhance visibility, and make more informed decisions across sourcing, compliance, and risk. Its platform supports leading procurement systems like SAP, Coupa, and Oracle ERP, helping teams get more from their existing tools through more reliable supplier data.
What We Bring to the Table🏡 Remote-first team across Canada and the U.S. - work from where you thrive (and have work authorization)💸 Competitive salary, equity (options), and benefits from day one (health, dental, vision, and more)🌴 Uncapped PTO, plus a paid winter break (we call it TealWeek) every December (*typically between Christmas - New Years)
Use of AI- Our expectations of you: At TealBook, we value smart use of tools - including AI. If you use AI to help craft your application, that’s totally fine. What matters most is that your application reflects you - your real experience, thinking, and voice. Be specific and honest. We expect live interviews to be completed by you and without live AI interview coaching. In skills assessments, we’ll tell you if AI tools are allowed, and we’ll care just as much about how you use them. Misrepresentation at any stage will remove you from consideration for current and future roles.- Our commitment to you: We use AI-driven tools within our applicant tracking system (ATS) to help screen and manage applications more efficiently. These tools help us focus on relevant skills and experience - but final decisions are always made by real people. We do not share or feed your application data into public large language models (LLMs).
AccommodationTealBook is a respectful, caring, and inclusive workplace. We are committed to championing accessibility, diversity, and equal opportunity. Requests for accommodation can be made at any stage of the recruitment process, provided the applicant has met the position requirements. Applicants need to make their requirements known when contacted.
Create a job alert for this search

Remote Customer Success Manager (7-Month Parental Leave Contract) • London, Ontario

Similar jobs

Ai-Driven Revenue Operations Manager & Analytics - C$95,000 - C$142,000 A Year

Data analytics companyLondon, Canada
Full-time

Revenue Operations Manager to drive data-informed decisions and operational excellence using advanced analytics, managing data, and creating dashboards. Show more

 • Promoted

Remote Lead, Software Engineering - Cloud Microservices - C$112,000 - C$150,000 A Year - Remote

HachLondon, Canada
Remote
Full-time

A leading software company in Canada is seeking a Team Lead for Software Engineering to manage a team and deliver cloud microservice applications.This remote role requires strong experience in.NET,... Show more

 • Promoted

Customer Service Agent - 50k-60k/Year - Remote

Spade RecruitingLucan Biddulph, Ontario
Remote
Full-time
Quick Apply

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.This position will work with multiple clients throughout the day pr... Show more

 • Promoted

Business Sales Consultant - Remote - Flexible Hours - C$60,000 - C$140,000 A Year - Remote

RogersSt. Thomas, Canada
Remote
Full-time

Experience & Qualifications: A minimum of 2 years of verifiable sales experience is required.Please note that general retail roles (e.Formal training in a recognized sales methodology (e.MEDDI... Show more

 • Promoted

Manager

TikTokLondon, ON, CA
Full-time

E-Commerce Tier 2 Service Specialist.E-commerce's Governance and Experience (GNE) is a global team responsible for ensuring our marketplace is safe and trustworthy for users, sellers, and creators.... Show more

 • Promoted

Assistant Manager Customer Experience PetSmart

PetSmart Store Support Group, Inc.London, ON, CA
Full-time

Elevate customer satisfaction as the Assistant Store Manager at PetSmart, specializing in Customer Experience.Champion the safety and well-being of pets while guiding your team to operational succe... Show more

 • Promoted

Business Development Manager

Citron HygieneLondon, ON, CA
Full-time

Posted Thursday, July 9, 2026 at 4:00 AM.Great companies start with great people!.Citron is a people first organization.Which is to say, our strength comes from our teams of professionally-trained ... Show more

 • Promoted

Remote Php Development Manager | Lead Tech Team - C$55.3 An Hour - Remote

MeetAProgrammerLondon, Canada
Remote
Full-time

Manage IT team and daily operations, ensuring high-quality software development.Requires PHP experience and team leadership. Show more

 • Promoted

Online Survey Participant: Work Remote and Earn Up To $25 Per Survey

Earn HausPerth South, ON, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

Rural and Suburban Mail Carrier, On-call Relief 1

Canada Post CorpMITCHELL, Ontario, Canada
Permanent

Business Function: Rural and Suburban Mail Carriers .Employment Type: On Call Relief .Language Requirement: English Essential .Area of Competition: Applicants residing within 75 km from the Post Of... Show more

 • Promoted

Community Nurse- Visiting Nurse

CarePartnersMitchell, Ontario, Canada
CA$47.38 hourly
Full-time

Nurses working for us in community not only experience flexible scheduling and work-life balance, but they also appreciate the home care setting, where they develop meaningful therapeutic relations... Show more

 • Promoted

Senior Product Manager – Remote, Cross-Channel Engagement - $160,000 - $180,000 A Year - Remote

OneSignal, Inc.London, Canada
Remote
Full-time

A tech startup is seeking an experienced Product Manager to own the roadmap for customer engagement solutions.The role involves collaborating with teams, customer interactions, and driving field ad... Show more

 • Promoted

Customer Experience Associate- Future Opportunities

TDMitchell, ON, CA
Full-time

Work Location: Mitchell, Ontario, Canada.Line Of Business: Personal & Commercial Banking.At TD Canada Trust, we are the frontline of TD Bank.We strive to build deep and long-lasting relationships w... Show more

 • Promoted

Remote Management Consultant

Micro1St. Thomas, Ontario, CA
CA$50.00 hourly
Remote
Full-time

Management Consultant / Business Strategy Specialist.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such ... Show more

 • Promoted

Ai-First Development Manager For Firebase Studio - C$204,000 - C$209,000 A Year

Firebase StudioLondon, Canada
Full-time

Seeking an AI-First Software Development Manager for Firebase Studio to lead teams in developing AI-enhanced developer workflows and mentoring developers. Show more

 • Promoted

Retail Leadership - Customer Experience Manager

PetSmartLondon, ON, CA
Full-time

Elevate customer experiences as a Customer Experience Manager at PetSmart.Support pets and their families by leading a dedicated store team.As the Customer Experience Manager, you will take charge ... Show more

 • Promoted

Product Manager - $110,000 A Year - Remote

SearchLabsLondon, Canada
Remote
Full-time

Seeking a Product Manager for a SaaS/Data & Analytics company to own and drive product initiatives, translate data into requirements, and collaborate on strategy for AI-driven products. Show more

 • Promoted

Edi Implementation Success Lead - C$55,000 - C$65,000 A Year

SaaS companyLondon, Canada
Full-time

Lead customer EDI implementations, coordinate projects, and provide exceptional service in a growing SaaS company. Show more

 • Promoted

Remote Director, Business Analytics & Growth Insights - $105,000 - $130,000 A Year - Remote

Marketbridge Tech., Inc.London, Canada
Remote
Full-time

A leading growth consulting firm is seeking a Director, Business Analytics.In this remote position, you will act as a trusted advisor to clients, analyzing marketing performance and translating com... Show more

 • Promoted

Senior Product Manager - $160,000 - $180,000 A Year - Remote

OneSignalLondon, Canada
Remote
Full-time

The Senior Product Manager will own the product roadmap, understand customer problems, and collaborate with cross-functional teams to deliver high-quality products. Show more