Location: Remote / Flexible
Type: Full-Time
Starting Salary: Commensurate with experience
Hours: Must be willing to work 9-5 EST
We are seeking an experienced Head of Customer Support to build, lead, and continuously improve our customer support operations.
This role is responsible for designing and managing the entire support infrastructure, including help desk systems, workflows, automations, knowledge base resources, and support processes. The Head of Customer Support will oversee the support team and ensure that customers consistently receive high-quality, efficient, and professional service.
The ideal candidate is a highly organized operator with many years of experience leading customer support teams and implementing modern support systems using automation and AI tools.
The ideal candidate:
This role will be responsible for building a world-class customer support operation that scales with the growth of the company and ensures customers receive fast, helpful, and reliable service.
Remote Head of Customer Support • Burlington, Ontario
A leading managed WordPress hosting provider is seeking a Head of Customer Success to shape its customer success strategy.The role involves overseeing initiatives to improve customer satisfaction, ... Show more
A rapidly growing consultancy is looking for a Managing Director of Technology to lead technical delivery for enterprise clients in Vancouver.The role requires ownership of the engineering team and... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
A leading customer experience company is looking for candidates to handle customer inquiries and provide support via calls or internet communication.The ideal candidate is bilingual in English and ... Show more
A leading technology company is seeking a Head of Product Support to scale and lead their Product Support team.This strategic role involves defining the support vision, mentoring a high-performing ... Show more
Become part of a customer-centric team as a Call Center Representative and provide dedicated service in the window supplier sector.Address inquiries and generate sales with professionalism and expe... Show more
Area Head of Customs Product & Operations, CanadaLead, stabilize, and grow a robust Canada customs brokerage organization of 40+ professionals.ResponsibilitiesManage the P&L for Maersk Cust... Show more
Be among the first 25 applicants.Inspired by Bitcoin's vision of financial freedom, we are committed to empowering individuals to transact and connect seamlessly across the globe.From the early day... Show more
Biotech Co-Founder / Head of Growth (100% remote) (m/f/d).Join to apply for the Biotech Co-Founder / Head of Growth (100% remote) (m/f/d) role at EWOR.We are serial entrepreneurs, e.Paul Müller (fo... Show more
Retail Marketing Solutions LLC “RMS”) is a Global Operations Agency specializing in:.Business Infrastructure and Practices Consultation).Domains | VPS & Dedicated Servers | Infrastructure Managemen... Show more
Leads technology strategy, oversees budgets, and manages digital platforms for a restaurant chain in Canada. Show more
A leading tech company in Canada is seeking a senior engineering leader to manage SRE, Infrastructure, and MLOps teams.This role involves ensuring reliability, scalability, and cost efficiency of s... Show more
Become a Remote Customer Support Specialist at ForgeFit and play a vital role in assisting our fitness industry partners.Provide outstanding service to ensure seamless interactions from order to in... Show more
A top-performing Layer 1 blockchain project—already a top 10 by TVL—is hiring a Head of Product to lead core product strategy across its protocol infrastructure, DeFi stack, and user-facing applica... Show more
Shape customer experiences as a Manager of Technical Accounts.Lead a team dedicated to providing top-tier support and strategic guidance for complex, high-value user accounts.You will empower your ... Show more
If we are successful, you will lead the engineering team to build the public internet for the world's non-public information — unlocking 1,000,000x more data in every scientific field and industry,... Show more
Transform customer interactions as a Customer Support Specialist with Total Power.Oversee dispatching, invoicing, and technician management while maintaining high service standards.With a minimum o... Show more
Support MoeGo's mission as a Remote Customer Success Specialist.Improve customer interactions and resolve inquiries for our emerging pet care technology platform.In this key role, you will join Moe... Show more
A progressive fintech company in Canada is seeking a Head of Engineering to scale their analytics platform.This role involves defining technical strategy, building a high-performing engineering tea... Show more
Freelance E-Commerce Vendor Support Specialist – Remote | English C1.We are looking for an English-speaking professional (C1 level) to join a global e-commerce team, supporting vendor operations an... Show more
