Location: Remote in Halifax
Compensation: $53,000 CAD
Job Overview:
As a full-time Customer Support Representative, you will play a key role in providing high-quality support to both schools and educators. Your primary responsibilities will include resolving and answering queries, and ensuring overall satisfaction through email and phone support. The role requires exceptional communication skills, quick problem-solving abilities, and a strong focus on school and educator support. We are also looking for someone who is excited to be an early joiner in a new and growing team.
Key Responsibilities:
-Respond to inquiries from schools and educators promptly via email, phone and text.
-Manage and maintain the support inbox, ensuring all queries are handled efficiently.
-Monitor the Slack (internal communications) channel and escalate issues as needed.
-Identify trends in queries and recommend process improvements to enhance the school and educator journey.
-Collaborate closely with the US team to resolve issues and ensure a smooth school and educator experience.
-Contribute to building a support knowledge base to create more efficient support for the future.
-Document and escalate key issues for further action.
Our Ideal Candidate 🙋
-Has a passion for companies that have a positive social impact and the education sector
-‘Can do’ attitude, bias for action and you want to be part of a growing motivated team
-You love to take pride in creating an exceptional experience for customers 🙌
-Having experience and/or strong knowledge of the education sector is a big plus
-Has strong written and verbal communication skills.
-Is Detail-oriented with a proactive approach to resolving concerns.
Helpful to have but not essential 💥
-Background in customer service or customer success
-Proven ability to manage multiple workflows and prioritize tasks effectively.
-Proficiency in Google Suite
-Previous experience with a customer service software (e.g Zendesk, Intercom, Hubspot)
Remote Customer Support Representative • Trois-Rivieres, Quebec
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Job Title: Customer Service Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to... Show more
Job Title: Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850/Week).Our company is seeking individuals to part... Show more
Les nouveaux chauffeurs à Trois-Rivières gagnent une prime de 500 $ avec 25 courses en 30 jours.Lyft est une plateforme qui met en relation les chauffeurs avec les personnes qui ont besoin de se dé... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
We're now accepting participants for focus group studies! You can earn up to $750 per week working part-time from home.Simply register to see if you qualify—no experience as an administrative assis... Show more
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more
Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.Since our launch 5 years ago, ... Show more
Receive a $5 welcome bonus when you complete your first offer! Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Chef de file mondial de l’industrie de l’ingénierie et du conseil TI avec plus de.Groupe ALTEN optimise la performance technologique des entreprises depuis plus de 30 ans.Les personnes qui composen... Show more
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No customer service representative agent experience needed.... Show more
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No call center representative agent experience needed.Call ... Show more
Join Almedia and earn money online by completing tasks, playing games, and filling out surveys. Show more
Terapro Agriculture recherche un Représentant des Ventes à Saint-Guillaume pour vendre des équipements de nouvelle génération.Sa mission inclut l'accroissement des ventes et le support client sur v... Show more
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.No Customer Service Representative Agent experience needed.... Show more
Start earning money fast and be your own boss.Instacart is a leading retail enablement platform that works with grocers and retailers to transform how people shop.Instacart's platform helps people ... Show more
Start earning money fast and be your own boss.Instacart is a leading retail enablement platform that works with grocers and retailers to transform how people shop.Instacart's platform helps people ... Show more
Receive a $5 welcome bonus when you complete your first offer! Make money in your spare time by completing online tasks:Take paid surveys (5-15 minutes each)Test new mobile games and appsShare your... Show more
