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Kingston Destination Group
Guest Services RepresentativeKingston Destination Group • Winnipeg, Canada
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Guest Services Representative

Guest Services Representative

Kingston Destination Group • Winnipeg, Canada
3 days ago
Job type
  • Full-time
Job description
Guest Services Representative Location: Kingston, Ontario, Canada. Part‑time, 10–15 hours per week, seasonal (April–October).

Description We are hiring a part‑time Office Guest Services Representative. As a member of the Reservations and Retail team, you will provide visitors with information about our cruises, trolley tours, and K‑Pass, and complete transactions for tickets, passes and retail items. You will act as an ambassador for Kingston and help guests create an outstanding experience.

Qualifications

Positive attitude and approach to customer service.

Ability to work in a fast‑paced, guest‑focused environment.

Strong verbal and written communication skills in English.

Proficiency in other languages is an asset.

Experience using Point‑of‑Sale software.

Competency with MS Office.

Previous experience in customer service, retail, tourism or related field.

Occasional heavy lifting and other demanding physical work.

Responsibilities Ticket Office, Waterfront Gifts & Apparel

Maintain a comprehensive knowledge of all KDG products.

Use ticketing software to create, edit and finalize reservations and retail purchases for guests accurately and efficiently.

Take payment and process through POS system, accurately balancing end‑of‑day reports.

Anticipate and respond to guests’ needs: ask questions, exceed expectations, create an outstanding experience.

Work collaboratively to promote destination experiences and meet sales goals and targets.

Help guests browse and select merchandise.

Maintain a clean, organized, fully functional environment for guests and staff.

Facilitate communication between vessels and other reservations staff.

Participate in dock operations including management of vessel boarding lines.

Office

Maintain a comprehensive knowledge of all KDG products.

Use ticketing software to create, edit and finalize reservations for guests accurately and efficiently.

Assist guests via phone, email and live chat.

Anticipate and respond to guests’ needs: ask questions, exceed expectations, create an outstanding experience.

Work collaboratively to promote destination experiences and meet sales goals and targets.

Assist with daily office administrative tasks: creation of manifests, printing and stocking guest‑facing materials, facilitating requests for public, tour and OTA reservations, and other administrative duties as assigned to assist sales and revenue departments.

Facilitate communication between vessels and other reservations staff.

Compensation: $19.05 per hour.

Kingston Destination Group is committed to hospitality excellence as the portal to inspired visitor experiences in the Kingston 1000 Islands destination. We create, sell and operate cruises, tours and experiences through our experiential brands, including Kingston 1000 Islands Cruises, Kingston Trolley Tours, Waterfront Gifts & Apparel, Kingston Walks and K‑Pass.

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