UNIT: Union of Technical and Professional Office Employees of the City of Laval
JOB POSTING NUMBER: 3749
POSTING PERIOD: From July 31 to August 9, 2026
SERVICE: Citizen Experience Service
DIVISION: Citizen Relations Division
SALARY: $27.47/hour
SCHEDULE: Variable according to service needs: up to a maximum of 40 hours per week, with no guarantee of minimum hours. You must be available according to the following schedule: Monday to Friday from 7 AM to 7 PM and Saturday from 8 AM to 5 PM
WORK MODE: Mostly in-person with the possibility of remote work based on operational needs
WORK LOCATION: Citizen Experience, Citizen Relations, 1333 CHOMEDEY BLVD GROUND FLOOR A/S CITIZEN RELATIONS LAVAL H7V 3Y1
The challenges that await you
You will perform various tasks involving the reception, analysis, processing, transmission, and follow-up of information requests and interventions received by phone, in person, and in writing at the Citizen Relations Division of the Citizen Experience Service.
Your role:
You will identify the nature and ensure the follow-up of information requests, inquiries, complaints, comments, and/or suggestions addressed in person, by phone, and in writing.
The ideal profile for us
* You must be available according to the service's opening hours, from Monday to Saturday, (30 hours/week) to undergo in-person training lasting approximately 4 to 6 weeks, scheduled for early November.
Skills
The selection process
Includes various elimination steps in this order:
We invite you to regularly check your email inbox, as most communications regarding the hiring process and tests will be sent there.
The benefits of being part of our team
Choosing the City of Laval means working for the third largest city in Quebec on diverse and stimulating mandates. It also means having the opportunity to grow within a human, committed team that enjoys working in a fun environment.
For this position, we offer:
Only candidates who meet the requirements will be contacted.
The City of Laval is committed to promoting an inclusive and equitable work environment as part of its employment equity program. It recognizes and values diversity in all its forms and invites women, individuals from visible and ethnic minorities, Indigenous peoples, and persons with disabilities to apply.
If you require special accommodations to participate in the selection process, please let us know as soon as you receive your invitation.
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