E-Store Supervisor - Le Labo - Full Time - Queen Street - Toronto, ON

The Estée Lauder Companies Inc. is one of the world’s leading manufacturers, marketers, and sellers of quality skin care, makeup, fragrance, and hair care products, and is a steward of luxury and prestige brands globally. The company’s products are sold in approximately 150 countries and territories under brand names including: Estée Lauder, Aramis, Clinique, Lab Series, Origins, M·A·C, La Mer, Bobbi Brown Cosmetics, Aveda, Jo Malone London, Bumble and bumble, Darphin Paris, TOM FORD, Smashbox, AERIN Beauty, Le Labo, Editions de Parfums Frédéric Malle, GLAMGLOW, KILIAN PARIS, Too Faced, Dr.Jart+, the DECIEM family of brands, including The Ordinary and NIOD, and BALMAIN Beauty.

E-STORE SUPERVISOR

JOB SUMMARY

The E-Store Supervisor will play a crucial role in the day-to-day operations of the Hub E-Store Region. This position encompasses a wide range of responsibilities, including purchase order submission, inventory management, online order fulfillment, and collaboration with the Concierge team for special requests and orders. The E-Store Supervisor will report to the OMNI Store Manager.

We are seeking an individual who can ensure accurate and timely order fulfillment, oversee inventory management, and foster effective communication within the team and with other departments.

OVERVIEW OF PRIMARY RESPONSIBILITIES:

Fulfillment & Dispatch Goals (80%)

• Efficiently manage a high volume workload to meet order processing targets and expectations.
• Process orders received through the ecommerce platform.
• Pick, prepare, and pack orders according to Le Labo's packaging standards.
• Consistently meet business targets and exceed customer order expectations.
• Effectively manage and resolve any errors or discrepancies in order fulfillment.
• Ensure all orders are dispatched within 2 business days upon receipt.
• Coordinate timely pickup of packages by shipping carriers such as UPS, USPS, and FedEx.
• Submit shipment manifests and maintain an accurate log of daily shipments.
• Develop and maintain strong relationships with delivery service representatives, communicating opportunities and successes
• Work closely with the Concierge team to address special requests, manage special orders, and maintain a returns log.

Supervisory Responsibilities Goals (15%):

• Demonstrate strong written and verbal communication skills.
• Manage the workflow of all employees and delegate tasks effectively.
• Supervise and lead a team of 1-3 employees on a daily basis.
• Develop and Coach Souls throughout the year to exceed Performance Development Plan
• Train temporary personnel to develop product and process knowledge.
• Ensure daily goals, deadlines, and performance standards are met.
• Ensure effective and timely communication with team members on a daily basis.
• Foster cross-functional collaboration with partner stores and teams.

Inventory Management/Safety Goals (5%):

• Collaborate with the NY Warehouse and Ecommerce Operations to address urgent inventory needs and facilitate transfers.
• Submit purchase orders in accordance with the business requirements.
• Receive goods and verify quantities against records.
• Maintain daily organization of stock and monitor supply levels.
• Conduct monthly cycle counts and assist with end-of-year inventory.
• Reconcile inventory discrepancies.
• Maintain an organized and safe work environment in the Ecom stockroom.

CHAMPION AND STEWARD Le Labo VALUES

• Commit to broader responsibility & accountability for sustainability, diversity & inclusion while staying true to the Le Labo mission
• Demonstrate kindness and respect, empathy, inclusion, and humility, and ensure these are at the core of all interactions
• Embody the values of the manifesto through our actions, and drive accountability for contributing to the growing internal culture of Le Labo
• Create value and positive impact across all elements of our Brand, operations, teams, partners, and the broader world
• Exude passion for Le Labo and deeply appreciate, understand the Brand DNA

QUALIFICATIONS & SKLLS

• Excellent organizational skills and the ability to multitask effectively.
• Proficient in time management and prioritization of work assignments.
• Capable of working independently in a high-paced work environment.
• Strong attention to detail and problem-solving abilities.
• Passionate about providing an exemplary customer experience.
• Proficiency with Mac Applications and Microsoft Suite.
• Experience with e-commerce shipping software is a plus.
• Ability to maintain a consistent teamwork mentality throughout all tasks and interactions.
• Must be able to stand, bend, twist, and walk for length of shift.
• Ability to lift at least 30 lbs

Pay Range:
Anticipated Base Salary Range $24.00 to $28.00 (Depending on qualifications, skills, experience and/or budget), based on a 40 hour work week (range to be scaled accordingly). In addition, The Estée Lauder Companies offers a variety of benefits to eligible employees, including health insurance coverage (medical, dental, and vision insurance), wellness and family support programs, life and disability insurance, retirement savings plans, education-related programs, paid holidays and vacation time. In addition, the Company maintains highly competitive incentive compensation programs (role eligibility may vary based on terms of the respective plan(s)).

You may be eligible to participate in the applicable Commission/Bonus Plan, under the plan guidelines in effect at the time of hire. Additional details regarding the commission plan will be provided as part of your onboarding.

Equal Opportunity Employer
We are an equal-opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Accommodations for job applicants with disabilities are available on request.

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