Branch Floater - Temporary Contract (Full-Time) - Bedford, Nova Scotia

Company Description

Chit Chats’ vision is to help Canadians deliver their goods to the world with postage at unbelievable prices. We are a fast‑growing entrepreneurial company making a huge impact on Canadian entrepreneurs and businesses. As e‑commerce removes borders, we don’t want high Canadian postal rates to be a barrier to world commerce. We aim to remove these physical and price borders to create a seamless, borderless, and boundless world of opportunity for Canadians.

We value all of our clients. Our success has been built by honesty, trust, determination, and delivering on our promises. Our staff must be loyal and committed to the business. Customs compliance and customer service are our top priorities. We value hard work, diversity, teamwork, and respect.

Job Description

As a Chit Chats Branch Floater, you deliver a delightful experience to clients in our branches. You are the first line of defense for compliance adherence, and always do your best to ensure shipments comply with customs laws – our business depends on it! Your process and sort shipments meticulously and are highly proficient in navigating our platform. You are always looking for more efficient, cost‑effective ways of getting things done while keeping in line with our strategic anchors and values.

You build rapport with clients and teammates alike. You show up on time, dress to work and get the job done because you know clients and teammates rely on you. You take pride in and maintain a clean and tidy branch.

You work primarily out of our Calgary location but are available to work out of our various locations in Calgary, AB as required.

Responsibilities – To Clients

• Greet customers while representing Chit Chats’ brand and values.
• Interact and develop a positive rapport with customers and represent the company in a professional manner while taking every opportunity to build our business.
• Responsible for the cleanliness, safety, and organization of the branch.
• Handle all customer inquiries via telephone, e‑mail and face‑to‑face.
• Offer consultative service, answer questions and make product and service recommendations.
• Process shipments meticulously including scanning, sorting and loading onto skids.
• Take inventory and place orders for supplies.
• Maintain incoming and outgoing client returns.
• Ensure the compliance of shipments and reviews are completed thoroughly and accurately.
• Educate clients on shipment compliance needs (Canadian, US, International restrictions, weight, dimensions, packaging).
• Ensure batch accuracy during processing and use the appropriate indicators for batch identification.
• Provide complete, accurate BOL.
• Provide proper documentation / escalation of shipment and client challenges or inquiries.
• Ensure shipment processing and compliance reviews are completed within a timely manner.
• Support drivers with loading and unloading freight.
• Perform fulfillment tasks as needed (picking, packing, shipping, charging, etc.) from within the Branch.
• Assist and support customer inquiries in‑person or online.
• Additional responsibilities as required.

Responsibilities – To Team

Open and close branches when needed.

Qualifications

Additional Information

We thank you for your application, but only those candidates selected for an interview will be contacted.

Please note that the successful candidate will be subject to reference and criminal background checks prior to employment. As a federally regulated employer, Chit Chats Express fully supports the principles of employment equity and encourages all qualified members of the designated groups to apply.

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