Service Desk Support Assistant

Purpose :

Under the direction of the Manager, Customer Success, the Service Desk Support Assistant provides intermediate level end-user support in the IST (Information Services and Technology) department.

Education :

College Diploma in a related technology field such as Computer Science or Information Technology.

Experience : Skills :

Skills : - Effective communication skills. - Ability to deal calmly, courteously and effectively with others. - Ability to present data in a variety of document and display formats. - Ability to demonstrate critical thinking and analytical skills. - Ability to exercise judgement and decision making. Technical Knowledge : - Knowledge of scripting languages (PowerShell, Python, JavaScript) - Knowledge of Microsoft Configuration Manager (ConfigMgr, formerly SCCM) - Knowledge of Microsoft Deployment Toolkit (MDT) - Knowledge of Active Directory Management (AD) - Knowledge of Group Policy Object Management (GPO) - Knowledge of Microsoft Server (, , ) - Knowledge of Microsoft Windows (10,11), OSX