Director, Client Partner

Our Mission We believe the real patient experience should shape every healthcare decision. Our mission is to elevate and amplify patient voices—transforming lived experience into insight that drives meaningful, ethical, and measurable impact across medical education and medical affairs. As we continue to grow, we’re seeking a Director, Client Partner to lead high-value client relationships, connect science with patient-centered strategy, and help expand our business through trust, credibility, and thoughtful partnership. About the Role The Director, Client Partner serves as the strategic owner for a portfolio of Medical Affairs and Medical Education clients. This is client-facing role is for someone who brings a strong scientific foundation, excels in high-quality communication, and is energized by growing relationships and revenue. This role will focus on shaping strategy, guiding execution through collaboration, and ensuring clients experience us as trusted partners who deeply understand both science and patient reality. What You’ll Do Client Leadership & Partnership - Own and lead senior-level client relationships, serving as the primary strategic point of contact - Facilitate client status calls, planning discussions, and executive-level conversations with clarity and confidence - Build long-term trust through thoughtful, high-quality communication and follow-through Strategic Growth & Account Development - Translate medical and scientific strategy into patient-centered engagement solutions - Identify and activate growth opportunities within existing accounts, expanding scope and deepening partnerships - Contribute to revenue growth through relationship building, consultative problem-solving, and solution shaping Business & Financial Stewardship - Oversee account financial performance, including forecasting, budgets, and profitability - Develop and maintain accurate contact reports, activity tracking, and CRM documentation - Partner cross-functionally to ensure work is delivered with quality, compliance, and strategic intent Leadership & Collaboration - Work closely with scientific, delivery, and internal leadership teams to align strategy and execution - Model a collaborative, inclusive, and high-integrity approach to client partnership What You Bring Required Experience & Capabilities - Background in a medical education agency, medical affairs, or medical communications environment - Strong scientific background with the ability to communicate complex concepts credibly and clearly - Demonstrated success owning and growing client relationships in regulated healthcare settings - Exceptional written and verbal communication skills, with a focus on quality, nuance, and impact - Strong organizational and financial management skills, including forecasting and budget oversight - Comfort with business growth, revenue drivers, and relationship-led expansion (sales-oriented mindset strongly valued) Additional Strengths - Experience working with senior medical stakeholders - Ability to balance multiple priorities in a fast-paced, evolving environment - High integrity, sound judgment, and commitment to compliance and quality Why You’ll Love Working Here - Purpose-driven work – Your efforts directly elevate real patient voices - Mission-driven culture – We value rigor, curiosity, and credibility - Inclusive by design – Diverse perspectives make our work stronger - Growth opportunity – Shape the future of the business and your career - Flexible work environment – Remote-friendly with trust and autonomy Benefits & Perks Medical, Dental, Vision, Health Care Spending Account, STD, LTD, Life Insurance, EAP, Pet Insurance (ONT Only), GRSP, Paid Time Off, Holidays, Sick pay, work-from-home allowance, and anniversary rewards. Compensation noted on this post is in CAD currency. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Our Commitment to Inclusion Reverba committed to creating a diverse, equitable, and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, genetic characteristics, marital or family status, veteran or military status, or any other status protected by applicable local laws. We believe diverse perspectives strengthen our ability to deliver meaningful impact across healthcare and life sciences, and we encourage candidates from all backgrounds to apply.