Talent.com
NavitasPartners
Service Designer – Senior - SDSEN 26-05278NavitasPartners • Sherwood Park, Alberta, Canada
Service Designer – Senior - SDSEN 26-05278

Service Designer – Senior - SDSEN 26-05278

NavitasPartners • Sherwood Park, Alberta, Canada
5 days ago
Job type
  • Full-time
Job description
Service Designer – Senior

Location: Edmonton, AB
Duration: 12 Months
Employment Type: Contract (Full-Time)

Job Overview

We are seeking experienced Senior Service Designers to support large-scale digital transformation and service innovation initiatives within a public sector environment.

In this role, you will work as part of cross-functional teams to improve and redesign services using human-centered design principles, agile methodologies, and modern data practices. You will contribute to creating efficient, accessible, and user-focused services for citizens.

Project Overview

The organization is undergoing a major transformation to modernize service delivery and enhance the overall user experience. A centralized digital delivery team has been established to drive innovation, improve service quality, and implement best practices across multiple programs.

Service Designers will work across multiple projects, collaborating with product owners, stakeholders, and multidisciplinary teams to analyze current services, identify opportunities, and deliver impactful solutions.

Scope of Work
  • Work full-time across 2–3 concurrent projects
  • Collaborate with cross-functional teams including product owners, developers, and business stakeholders
  • Participate in agile ceremonies such as sprint planning, backlog refinement, and retrospectives
  • Conduct service reviews and support digital transformation initiatives
  • Adapt deliverables based on evolving business and user needs
Key Responsibilities
  • Apply human-centered design (HCD) methods to service design and transformation projects
  • Conduct user research, behavioral analysis, and field studies
  • Facilitate co-design workshops with stakeholders and end users
  • Develop prototypes and conduct usability and concept testing
  • Create journey maps, service blueprints, and process maps
  • Analyze user experiences across multiple channels (web, mobile, phone, in-person, etc.)
  • Identify service gaps, opportunities, and improvement strategies
  • Develop user stories and support backlog creation and refinement
  • Measure and report on service performance and outcomes
  • Produce strategy documents, roadmaps, and design artifacts
  • Collaborate with program teams to design new processes and support change management
  • Support integration of new solutions into existing service operations
Deliverables
  • End-to-end service journey maps and experience frameworks
  • Research insights and usability testing reports
  • Service blueprints and process documentation
  • Prototypes and validated concepts
  • Performance measurement and reporting metrics
  • Strategic roadmaps and transformation plans
  • Change management and implementation strategies
Required Qualifications
  • Extensive experience in service design, UX design, or digital transformation projects
  • Strong expertise in human-centered design methodologies
  • Experience working in agile environments
  • Proven ability to conduct user research and usability testing
  • Strong analytical, problem-solving, and communication skills
  • Experience creating journey maps, service blueprints, and design artifacts
Preferred Qualifications
  • Experience in public sector or large enterprise transformation initiatives
  • Familiarity with policy design, organizational change, and service operations
  • Experience working with cross-functional product teams

For more details reach at resumes@navitassols.com.

Create a job alert for this search

Service Designer – Senior - SDSEN 26-05278 • Sherwood Park, Alberta, Canada

Similar jobs

Service Designer - Affinity

Affinityedmonton, ab, ca
Full-time

Remote (the resource(s) must work MST core hours, and be available to go on site on occasion as needed.DDD requires Service Designers to work with DDD on service innovation, program review and digi... Show more

 • Promoted

Service Designer

NetworkPediaEdmonton, Alberta, Canada
Full-time

Job Title - Service Designer (Human-Centered Design & Digital Transformation) Location - Alberta, Canada – (Primarily Remote | Occasional Onsite Meetings in Edmonton) Employment Type - Contract Int... Show more

 • Promoted

Contract Learning Experience Designer - Canada

GP Strategies Corporationedmonton, ab, ca
Full-time

GP Strategies is looking to expand our learning experience design contractor pool in Canada for projects later in 2026.We are seeking individuals with proven experience working as a learning experi... Show more

 • Promoted

Service Designer - Senior

VLink IncEdmonton, Division No. 11, CA
Full-time

Vice President – Sales, Public Sector at VLink Inc.City, State: Edmonton, AB/Remote role.The Service Designer(s) will be responsible for activities such as review, discovery, prioritization, protot... Show more

 • Promoted

Service Designer - Senior

Handis Consulting Inc.Edmonton, Alberta, Canada
Full-time

Remote/Edmonton AB for potential occasional meetings.Contract- 6 months (up to 12 months extension).About the Role Our public sector client is seeking a Senior Service Designer, for a 6-month, full... Show more

 • Promoted

Service Designer - Senior JP925

P@thlion Staffing CareersEdmonton, Division No. 11, CA
Full-time

The Government of Alberta (GoA) has embarked on transforming the work of government to deliver simpler, more efficient, and better services for the citizens of Alberta, thereby ensuring that the ne... Show more

 • Promoted

Senior Product Designer

KOHOEdmonton, Division No. 11, CA
Full-time

We’re on a mission to make financial services better for every Canadian.That means no hidden fees, no predatory interest rates - just financial products designed to help our users spend smart, save... Show more

 • Promoted

Senior Service Designers

Outwitly Inc.edmonton, ab, ca
Full-time

This posting is for a talent pipeline and not for an immediate, specific vacancy.We build relationships with great designers over time and bring people in when there’s a meaningful opportunity to d... Show more

 • Promoted

Senior Service Designers - Outwitly Inc.

Outwitly Inc.edmonton, ab, ca
Full-time

This posting is for a talent pipeline and not for an immediate, specific vacancy.We build relationships with great designers over time and bring people in when there’s a meaningful opportunity to d... Show more

 • Promoted

Service Designer

Affinityedmonton, ab, ca
Full-time

Remote (the resource(s) must work MST core hours, and be available to go on site on occasion as needed.DDD requires Service Designers to work with DDD on service innovation, program review and digi... Show more

 • Promoted

Service Designer for Digital Transformation

P@thlion Staffing CareersEdmonton, Division No. 11, CA
Full-time

Transform Alberta's services as a full-time Service Designer with the Government of Alberta.Engage in digital innovation, user research, and design to meet citizens' needs effectively.The Governmen... Show more

 • Promoted

BH-284676-Service Designer (17)

Vantix Systems Inc.Edmonton, Division No. 11, CA
Full-time

Are you passionate about transforming government services into seamless, user-centered experiences? Join a visionary team dedicated to making a real difference for Albertans by shaping digital solu... Show more

 • Promoted

Service Designer (Senior)

SereneAIDEdmonton
Full-time

Edmonton Southwest, Canada | Posted on 05/09/2026.Job Description – Service Designer (Senior).Government of Alberta (GoA) – Technology and Innovation.Digital Design and Delivery (DDD).Edmonton, Alb... Show more

 • Promoted

Service Designer

ThoughtStormedmonton, ab, ca
Full-time

Position: Service Designer - Senior.Services and project deliverables should evolve as the work progresses, in response to emerging user and business needs, as well as design and technical opportun... Show more

 • Promoted

Service Designer - Senior (Remote) JP764

PathlionEdmonton, Alberta, Canada
Remote
Full-time

Service Designer – Data and Analytics We are seeking a Service Designer to support a centre of excellence that delivers services enabling data access, analytics, and innovation to support data‑info... Show more

 • Promoted

Service Designer

Pride GlobalEdmonton, Division No. 11, CA
Full-time

Global Senior Talent Acquisiton @ Pride Global.Are you a skilled Service Designer passionate about human-centred design and digital transformation?.Primarily Remote (Canada-based) with occasional m... Show more

 • Promoted

Senior Designer Driving User-Centric Microsoft 365 Solutions

WorkleapEdmonton, Division No. 11, CA
Full-time

Shape the future of migration solutions as a Senior Product Designer.Collaborate in a high-impact team to refine user experiences for complex Microsoft 365 migrations using innovative design strate... Show more

 • Promoted

Senior Product Designer

AffirmEdmonton, Division No. 11, CA
Full-time

Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.The Direct-to-Consumer (D... Show more

 • Promoted

Contract Learning Experience Designer - Canada - GP Strategies Corporation

GP Strategies Corporationedmonton, ab, ca
Full-time

GP Strategies is looking to expand our learning experience design contractor pool in Canada for projects later in 2026.We are seeking individuals with proven experience working as a learning experi... Show more

 • Promoted

Service Designer

Creative CircleEdmonton, Division No. 11, CA
Full-time

This range is provided by Creative Circle.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Direct message the job poster from Creative Circle.Our... Show more