Talent.com
Momentum Financial Services Group
Director of Service Delivery TorontoMomentum Financial Services Group • Winnipeg, Canada
No longer accepting applications
Director of Service Delivery Toronto

Director of Service Delivery Toronto

Momentum Financial Services Group • Winnipeg, Canada
5 days ago
Job type
  • Full-time
Job description
Lead service delivery excellence with MFSG in Toronto, Canada, as a Director. You will strategize omnichannel solutions, overseeing a range of support channels, while ensuring high performance and improvement.

MFSG seeks a Director to define and direct the enterprise service delivery strategy. This senior leadership role requires at least twelve years of experience in service delivery or IT operations, focusing on omnichannel environments and budgets. Responsibilities include managing multiple support channels like IVR, chat, and email, while fostering a culture of innovation and accountability.

Key Responsibilities: • Define service delivery strategy across omnichannel platforms • Oversee daily operations ensuring SLA/SLO performance • Lead incident, problem, and change management practices • Develop dashboards for operational transparency • Partner with cross-functional teams to align priorities

Requirements: • 12+ years of experience in service delivery • 5+ years in senior leadership with budget responsibility • Deep expertise in ITSM and omnichannel platforms • Proven ability in vendor management • ITIL v4 certification required

Excel in leading transformative service delivery strategies with a focus on efficiency and operational excellence. #J-18808-Ljbffr
Create a job alert for this search

Director of Service Delivery Toronto • Winnipeg, Canada

Similar jobs

Director, Solutions Adoption and Enablement

IntouchCXWinnipeg, MB, CA
Full-time

Director, Solutions Adoption and Enablement.The Director of Solutions Adoption and Enablement is the primary driver of day-to-day engagement and feature adoption for our products.This role translat... Show more

 • Promoted

Enterprise Delivery Manager - Constellation Dealer Group

Constellation Dealer Groupwinnipeg, mb, ca
Full-time

Enterprise Delivery Manager (EDM).Integrated Dealer Systems (IDS) is a leading provider of dealership management software for the RV, marine, and trailer industries.With over 40 years of experience... Show more

 • Promoted

Manager, Service Delivery & Partner Performance

MQ Referrals OnlyWinnipeg, Canada
Full-time

Manager, Service Delivery & Partner Performance Remote, USAAs Marqeta’sManager of Service Delivery & Partner Performance, you’ll be at the forefront of transforming customer support into a ... Show more

 • Promoted

Regional General Manager — Ops, Sales & Service

Summit Search GroupWinnipeg, MB, CA
Full-time

A leading transport refrigeration company in Winnipeg is seeking a General Manager to oversee operations, sales performance, and customer service.The role requires strong leadership skills and a fo... Show more

 • Promoted

Director, Enterprise Delivery - C$147,700 - C$184,600 A Year

10 Percent Recruiting Ltd.Winnipeg, Canada
Full-time

Do you want to work for one of BC’s Top Employers for 2026 and join an innovative, technology-driven and growth-focused organization?LandSure Systems Ltd.LandSure ) is looking to hire aDirector, En... Show more

 • Promoted

Director, Pmo & Enterprise Delivery

Boston ScientificWinnipeg, Canada
Full-time

A leading international consulting firm in Toronto is seeking a Director, PMO to lead program management and governance for significant enterprise-wide initiatives.The successful candidate will ove... Show more

 • Promoted

Director Mto Delivery

WSP in CanadaWinnipeg, Canada
Full-time

OverviewWhat if you could redefine what is possible? With us, you can.We are the home of ambitious, passionate, and innovative world shapers.With an unmatched breadth and depth of engineering, advi... Show more

 • Promoted

Director, IT Service Management

NavacordWinnipeg, Manitoba, Canada
Full-time

Overview The Director, IT Service Management is accountable for the end-to-end service experience across Navacord, ensuring reliable, transparent, and continuously improving IT services delivered t... Show more

 • Promoted

Director, Transformation Delivery - C$125,100 - C$175,100 A Year

ManulifeWinnipeg, Canada

AsDirector, Transformation Delivery, you will build and mature an operations-wide capability that scales delivery through strong standards, sound platform operations, and disciplined portfolio mana... Show more

 • Promoted

Service Delivery & Partner Performance Lead

MQ Referrals OnlyWinnipeg, Canada
Full-time

A fintech company is hiring a Manager of Service Delivery & Partner Performance.This role will lead customer support initiatives, manage BPO relationships, and optimize performance through data... Show more

 • Promoted

Director, Enterprise Delivery

10 Percent Recruiting Ltd.Winnipeg, Canada
Full-time

Lead enterprise project delivery for LandSure Systems, focusing on strategic leadership and cross-functional team outcomes within a $15-20M annual portfolio. Show more

 • Promoted

Director, Client Services

Modern Transfer Agent FirmWinnipeg, Canada
Full-time

A modern transfer agent firm in Toronto seeks a Director of Client Services to oversee client interactions and ensure exceptional service delivery.The ideal candidate will possess strong communicat... Show more

 • Promoted

Fixed Operations Director, Western Canada

AutoCanadaWinnipeg
Full-time

AutoCanada is Canada's largest publicly traded dealer group.We move fast, we operate with discipline, and we hold ourselves to a high standard.This role is for someone who matches that.We are looki... Show more

 • Promoted

Regional director (wholesaler)

National BankWinnipeg, MB, CA
Full-time

We are actively seeking a locally based Regional Director to join our rapidly growing business.As a Regional Director (Wholesaler), you will play a pivotal role as a trusted partner and relationshi... Show more

 • Promoted

Partner Delivery Manager

VenaWinnipeg, Manitoba, Canada
Full-time

Partner Delivery Manager Department:.Description This is a flexible position and has the option of working in our Toronto office full time, hybrid throughout the week or working entirely remotely.T... Show more

 • Promoted

Customer Delivery Manager(CDM)-SAP - winnipeg

Yochanawinnipeg, mb, ca
Full-time

Customer Engagement Management.Serve as the main point of contact for SAP private cloud customers.Plan, manage, and review service delivery according to customer requirements.Coordinate with intern... Show more

 • Promoted

Director of Consulting Services

CGIWinnipeg
Full-time

This is a strategic leadership role responsible for managing and growing key client relationships within the credit union sector throughout Canada.This role will oversee all account activities rela... Show more

 • Promoted

Director Of Field Services

MacDonald Search GroupWinnipeg, Canada
Full-time

Seeking a National Service Manager to build and lead a national field service organization for an HVAC solutions provider, focusing on service strategy and operations. Show more

 • Promoted

Enterprise Delivery Manager

Constellation Dealer Groupwinnipeg, mb, ca
Full-time

Enterprise Delivery Manager (EDM).Integrated Dealer Systems (IDS) is a leading provider of dealership management software for the RV, marine, and trailer industries.With over 40 years of experience... Show more

 • Promoted

Director, Client Services - $167,000 - $190,000 A Year

DentsuWinnipeg, Canada
Full-time

Lead client services at Odyssey Trust Company in Calgary, focusing on enhancing client satisfaction through innovative service delivery and managing client interactions, inquiries, and transactions... Show more