Talent.com
Outwitly Inc.
Senior Service Designers - Outwitly Inc.Outwitly Inc. • richmond hill, on, ca
Senior Service Designers - Outwitly Inc.

Senior Service Designers - Outwitly Inc.

Outwitly Inc. • richmond hill, on, ca
8 days ago
Job type
  • Full-time
Job description

This posting is for a talent pipeline and not for an immediate, specific vacancy. We build relationships with great designers over time and bring people in when there’s a meaningful opportunity to do impactful work together. Staffing agencies or third-party recruitment services will not be responded to.


Outwitly Inc. is a women-owned, UX and service design talent solutions partner, consultancy and industry leader committed to improving human experiences. Established in 2016, we have worked with clients across North America to challenge the status quo, create innovative solutions, and build products and services that people love.


We’re always looking for experienced Service Designers who can see the whole picture—people, processes, policies, platforms—and design experiences that actually work in the real world. As a Senior Service Designer, you’ll help untangle complex services and turn them into experiences that are clear, coherent, and human. You’ll work across discovery, strategy, and delivery—often connecting the dots other do not see.


What You’ll Do

  • 8+ years of hands-on experience in service design, design strategy, or a related field, working on multi-touchpoint systems
  • A strong portfolio showing systemic thinking, service blueprints, and evidence of how your work influenced organizational change
  • Experience designing for complex environments, such as large-scale public sector initiatives, healthcare systems, or enterprise transformations
  • Confidence facilitating workshops with diverse stakeholders and navigating complex institutional hierarchies to drive consensus
  • A systems-thinking approach—you care about how the \"backstage\" processes enable the \"frontstage\" experience
  • Comfort working remotely with distributed teams and managing asynchronous collaboration effectively
  • Clear communication skills—the ability to tell a compelling story about the value of service design to non-designers


Nice to Haves

  • Experience with SaaS or digital transformation within legacy industries
  • Expertise in inclusive design and accessibility within public services
  • Knowledge of change management or organizational design
  • Experience coaching or mentoring teams through a design thinking transition


Outwitly Inc. is committed to fostering, cultivating and preserving a culture of diversity, equity and inclusion, and collaborating with team members and candidates to identify and remove barriers to employment. We welcome and encourage applications from all persons and will work to find reasonable accommodations at all stages of recruitment and throughout a team member's employment.

Create a job alert for this search

Senior Service Designers - Outwitly Inc. • richmond hill, on, ca

Similar jobs

Senior Designer - Fleet Management Experience

GeotabToronto, ON, CA
Full-time

Elevate fleet management design as a Senior Designer at Geotab.Focus on user-centered design principles to enhance the MyAdmin customer's experience in managing their fleets.Geotab is looking for a... Show more

 • Promoted

Senior Product Designer - Journeys

FullscriptToronto, ON, CA
Full-time

We’re an industry-leading health technology company on a mission to help people get better.We started in 2011 with one simple idea: Make it easier for practitioners to access the products they trus... Show more

 • Promoted

Senior Service Designers - Outwitly Inc.

Outwitly Inc.newmarket, on, ca
Full-time

This posting is for a talent pipeline and not for an immediate, specific vacancy.We build relationships with great designers over time and bring people in when there’s a meaningful opportunity to d... Show more

 • Promoted

Senior Designer, Healthcare - toronto

Media Platformstoronto, on, ca
Full-time

Are you passionate about the intersection of healthcare and cutting-edge digital experiences?.Toronto, is looking for a talented Senior Designer to join our close-knit team.In this role, you’ll bri... Show more

 • Promoted

Senior Product Designer

BorrowellToronto, ON, CA
Full-time

At Borrowell, we’re on a mission to help Canadians feel confident about their money.We empower individuals to take control of their financial futures by providing the tools and insights needed to u... Show more

 • Promoted

Senior Designer, Transportation

NORRToronto, ON, CA
Full-time

NORR’s Transportation Studio develops aviation, transit and multimodal hub solutions for clients around the world.We understand the needs of government and private operators to maintain, upgrade an... Show more

 • Promoted

Service Designer - Senior

VLink IncToronto, ON, CA
Full-time

Vice President – Sales, Public Sector at VLink Inc.City, State: Edmonton, AB/Remote role.The Service Designer(s) will be responsible for activities such as review, discovery, prioritization, protot... Show more

 • Promoted

Hybrid Senior Product Designer, Travel & Packages

PRICELINE CAREERSToronto, ON, CA
Full-time

A leading travel company in Toronto is seeking a Senior Product Designer to craft seamless experiences for web and mobile platforms.This role offers a hybrid work model, with the opportunity to col... Show more

 • Promoted

Senior Product Designer

Borrowell Inc.Toronto, ON, CA
Full-time

At Borrowell, we’re on a mission to help Canadians feel confident about their money.We empower individuals to take control of their financial futures by providing the tools and insights needed to u... Show more

 • Promoted

Service Designer

Affinitynewmarket, on, ca
Full-time

Remote (the resource(s) must work MST core hours, and be available to go on site on occasion as needed.DDD requires Service Designers to work with DDD on service innovation, program review and digi... Show more

 • Promoted

Service Designer - markham

Government Entitymarkham, on, ca
Full-time

Experience with service design research and outputs.Experience working in or for the public sector.Experience working within a cross-functional product team in an Agile environment.Experience plann... Show more

 • Promoted • New!

Senior Product Designer

Envision Technology SolutionsToronto, ON, CA
Full-time

Location: Toronto, ON (All 5 days onsite, NO REMOTE).We’re looking for a Designer for our product team to design new features for our roster of payments platform components and launch new apps in t... Show more

 • Promoted

Senior Commerce Designer - Contract

Lazer TechnologiesToronto, ON, CA
Full-time

Apple, Google, Coinbase, and more.With our product experience, we have designed, engineered, and grown products from $0 to $200M in revenue.Clients seek our help because we have the talent to deepl... Show more

 • Promoted

Senior Product Designer, CTM

VantaToronto, ON, CA
Full-time

At Vanta, our mission is to help businesses earn and prove trust.We believe that security should be monitored and verified continuously, and we empower companies to practice better security and pro... Show more

 • Promoted

Senior Product Designer, Travel & Packages

DesignX CommunityToronto, ON, CA
Full-time

This role is eligible for our hybrid work model: Two days in-office.This job posting is for an existing, currently vacant position.Senior Product Designer, Travel & Packages.Our Product Design and ... Show more

 • Promoted

Senior Product Designer, Travel & Packages

PricelineToronto, ON, CA
Full-time

Senior Product Designer, Travel & Packages.This role is eligible for our hybrid work model: Two days in-office.This job posting is for an existing, currently vacant position.At Priceline, we don’t ... Show more

 • Promoted

UX Designer for Government Services

Cyber-Infomax Solutions Inc.Toronto, ON, CA
Full-time

Elevate user experience for public services as a Senior UX Designer at the Ministry of Public and Business Service Delivery in Toronto.Use agile principles to ensure a seamless design journey.As a ... Show more

 • Promoted

Service Designer - Senior (Remote) JP764

PathlionToronto, ON, CA
Remote
Full-time

Service Designer – Data and Analytics.We are seeking a Service Designer to support a centre of excellence that delivers services enabling data access, analytics, and innovation to support data‑info... Show more

 • Promoted

Senior UX Designer at Ontario Digital Service

FoilconToronto, ON, CA
Full-time

Elevate user experience design with Ontario Digital Service as a Senior UX Designer.Apply your expertise in user research, prototyping, and agile methodologies across all delivery phases.You'll sha... Show more

 • Promoted

Senior Designer, Mechanical

Gannett Fleming, Inc.Toronto, ON, CA
Full-time

GFT is seeking a Senior Mechanical Designer to join our Buildings + Places Team in Toronto! This role follows a hybrid work model, requiring regular attendance at our Toronto office.What you’ll be ... Show more