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Horizon Computer Solutions Inc.
Technology Support Senior Analyst RoleHorizon Computer Solutions Inc. • Toronto, Canada
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Technology Support Senior Analyst Role

Technology Support Senior Analyst Role

Horizon Computer Solutions Inc. • Toronto, Canada
6 days ago
Job type
  • Full-time
Job description
Elevate your career with Horizon as a Senior Support Analyst in Saskatoon, Saskatchewan. Lead the charge in resolving critical technology issues for our Managed Services Clients and internal stakeholders.

In this highly impactful role, the Senior Support Analyst leverages a deep skill set to troubleshoot complex problems, mentoring Support Analysts and ensuring high-quality service delivery. Engage with diverse technologies while adhering to corporate standards for efficiency and data integrity.

Key Responsibilities: • Investigate and prioritize escalated service tickets • Coach team members and share Subject Matter Expertise • Uphold high customer service standards across interactions • Document ticket statuses and actions taken diligently • Support professional services projects and client onboarding

Requirements: • Degree or Diploma in IT or related field preferred • Past experience in a Senior Support position • Excellent problem-solving and communication skills • Knowledge of IT infrastructure and security • Familiarity with Microsoft or Apple certifications is advantageous

Bring your passion for technology and client support to Horizon where your contributions make a real difference. #J-18808-Ljbffr
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Technology Support Senior Analyst Role • Toronto, Canada

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