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Wesco
Customer Service Representative (Broadband)Wesco • Mississauga, ON, Canada
Customer Service Representative (Broadband)

Customer Service Representative (Broadband)

Wesco • Mississauga, ON, Canada
25 days ago
Job type
  • Full-time
Job description

As a Customer Service Representative on our TVC team, you will provide sales support and respond to customer inquiries by telephone and e-mail to provide inquiry or problem resolution. You will resolve mostly routine and some non-routine, more complex problems and communicates solution or requested information to the customer. You will analyze a customer's service needs and refer to other service or technical departments for follow up as needed.

Responsibilities:

  • Support customer base by answering questions, concerns, account inquiries as well as handling customer complaints.
  • Process payments for cash account customers.
  • Research and resolve customer problems, acting as the customer liaison between other departments when necessary.
  • Back-up support to sales counter with walk in and telephone inquiries.

Qualifications:

  • High School Degree or Equivalent required
  • Associates’ Degree (/College Diploma (Canada) preferred
  • 2-4 years of relevant experience
  • Solid interpersonal skills that allow one to work effectively in a diverse working environment
  • Able to effectively communicate both verbally and in writing
  • Able to work well under pressure
  • Strong attention to detail
  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
  • Computer literate, including effective working skills of MS Word, Excel, and e-mail
  • Broadband industry experience preferred

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Customer Service Representative (Broadband) • Mississauga, ON, Canada

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