Manager, Operations Accounting - Banking

Company: CGL
Department: Financial Acctg Services
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: English is required, French is an asset.
Additional Information: This/these role(s) is/are currently vacant

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

Our national Finance team aspires to create, enhance, and protect value for our organization and its stakeholders. Our knowledgeable team educates and influences the organization to make well-informed, risk-based decisions. We think innovatively and strategically to solve business problems and strive to move our business forward with practical, integrated processes and tools that ensure organizational success.

The Manager Operational Accounting – Banking, leads a team responsible for cash handling and bank related reconciliations and associated accounts. This role ensures key controls are in place and adhered to in this high risk, fast-paced environment. Strong knowledge of billing, banking, and receivables is required as this role provides SME support for various projects. Responsibilities also include continuous improvement with a focus on efficiency.

How you will create impact:

• Lead and develop a high performing operations accounting team through clear goal setting, coaching, performance management, and career development while fostering an engaged and positive work environment
• Oversee daily and period end bank related reconciliations, system clearing accounts, advisor billing, and payment processes across all entities, ensuring accuracy, timeliness, and strong internal controls
• Ensure key operational and financial controls are designed, documented, and consistently followed in a high risk, fast paced cash and banking environment, including quarter end reviews and CEO/CFO certification narratives
• Act as escalation point for complex operational, control, or reconciliation issues, providing expert guidance and enabling sustainable resolution by the team
• Drive continuous improvement by identifying and implementing process, workflow, and efficiency enhancements across banking, billing, and receivables activities
• Serve as subject matter expert and finance lead on cross functional projects and initiatives with banking and billing impacts, assessing risks, impacts, and change requirements for the team
• Build and maintain strong relationships with internal business partners, finance systems teams, and external banking partners to support reliable execution and client centered service
• Support internal and external audit activities, proactively identifying areas of risk and partnering to address findings and ad hoc review requests

To join our team:

• Bachelor’s degree in Business, Accounting, or a related field, with a CPA designation considered an asset
• 5+ years of progressive experience in finance or accounting, preferably within the insurance industry
• Strong leadership, organizational, communication, analytical, and problem-solving skills
• Demonstrated financial acumen across billing, payments, banking, treasury, receivables, and insurance operations
• Solid knowledge of banking and financial institutions, treasury functions, compliance, risk management, and internal controls
• Experience working with Oracle Cloud and internal financial source systems, with the ability to apply systems knowledge in a complex operational environment

How you will succeed:

• You build trusting relationships and provide feedback to enable the successful development of your team and colleagues.
• You foster innovation and continuous improvement with a focus on client experience.
• You facilitate the adoption of change and create a high-performance culture through alignment of your team’s work with organizational goals.
• You successfully convey messages and demonstrate openness to exploring alternative points of view.
• You use critical thinking to guide decision making.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.
• You will work in a hybrid model with a minimum of 2 days per week in the office.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (, health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

Expected salary/hourly range $91,058 - $141,000+

The salary amount for the successful candidate is determined by The Cooperators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.