Manager, Maintenance Response

Toronto Pearson is transforming. Now’s the time for your career to fly.

The Greater Toronto Airports Authority (GTAA) is a unique and dynamic place to work, with a bold plan to make Toronto Pearson, Canada’s leading global hub airport, a global leader in airport performance, customer care and sustainability. Together with our partners, approximately 2,100 GTAA employees are working to create a next-generation airport by innovating in all we do and striving for the most uplifting, safe and efficient experience for our passengers – all while championing the prosperity of our people, the community we call home, and our aviation partners. Join us on our journey together, as we put the joy back into travel and make Toronto Pearson the chosen place to fly and work.

What’s in it for you?

An opportunity to grow, develop, and thrive within a dynamic, and fast-growing company alongside thoughtful and passionate individuals dedicated to their work and community

Comprehensive benefits, including a flexible retirement program with employer matching, along with voluntary savings options (RRSP, TFSA, and Non-Registered Savings Plans)

A flexible work environment, continuous internal and external learning opportunities, and a meaningful reward and recognition program

What can you expect from this position? Reporting to the Associate Director, Terminal Infrastructure, the Manager, Maintenance Response is accountable for the oversight and performance of all specialty systems, including Passenger Boarding Bridges and Baggage Handling Systems. This role ensures system availability and operational efficiency by meeting customer‑defined expectations for maintenance response and repair services, while upholding the GTAA’s service level standards and driving continuous improvements in operating performance. Highly collaborative in nature, this position requires sound judgment, decisive leadership, and a strong commitment to operational excellence. The successful candidate will demonstrate exceptional interpersonal and conflict‑resolution skills and thrive in a fast‑paced, dynamic environment.

As Manager, Maintenance Response, you will:

Lead terminal maintenance teams in responding to system outages and executing preventative maintenance activities in accordance with the system work plan.

Plan, recruit, coach, and mentor team members to develop talent and model the organization’s values and behaviours.

Establish performance expectations and standards of excellence, audit work quality, and ensure full compliance with Health and Safety policies and procedures.

Partner with Human Resources to lead labour relations matters in a fair, consistent, and respectful manner, including participation in grievance and arbitration processes.

Troubleshoot and resolve complex technical issues related to terminal system outages.

Review and analyze financial and operational data to support effective maintenance response and team performance.

Identify opportunities to improve maintenance programs and implement changes to meet or exceed performance targets.

Support design and construction initiatives focused on the expansion, restoration, or enhancement of terminal systems.

Provide operational insight and oversight to ensure effective delivery of the Terminal Systems Maintenance Program.

Demonstrate customer‑focused leadership aligned with the organization’s Mission, Vision, Values, and Beliefs.

Foster a positive, balanced, and safe work environment by clearly defining expectations and success, in compliance with all applicable legislation and regulations.

This is the role for you, if you have:

4 years of experience in a maintenance environment working on mechanical electrically controlled equipment.

4 years of experience working in a customer centric environment.

4 years of experience in People Management (direct report or cross‑functional) in a multi‑disciplinary environment.

Experience working in a unionized environment will be considered an asset.

Post‑Secondary degree or diploma or minimum 5 years of combined equivalent work experience and education.

Ability to obtain a D/A AVOP license.

Ability to obtain and retain a Transportation Security Clearance.

The GTAA is committed to Employment Equity and maintaining a diverse, equitable and inclusive workplace where everyone can thrive. This position is exempt from Ontario's 2026 pay transparency requirements under Regulation 476/24.

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