Account Director

About the job With the ability to fluently speak both French and English, you will be responsible for controlling and directing all account activities for key customer accounts. You will provide interactive support for outside sales in all aspects of order fulfillment and project management in order to ensure proper flow of information and order accuracy from all internal and external stakeholders. Account management primary responsibility is to ensure customer satisfaction and the long‑term vision of the company.

Responsibilities

Direct all outside sales and inside sales administration personnel providing training, guidance and direction for key customer accounts.

Develop, maintain and sustain corporate relationships with key customer accounts.

Resolve disputes and problems with key customers and internal account support.

Perform quarterly reviews of all sales personnel.

Provide information resource conduit to all areas of direct customer base (regional, corporate, divisional, franchisee and national franchisee’s association).

Review/establish monthly sales forecasting and project management planning to help achieve company sales budgets.

Establish process improvements and corrective actions through problem solving sessions.

Review and manage workload and information sharing. Assist in cross‑training goals to achieve fully functional project process.

Assist in coordination of communication between sales, sales administration, product management, manufacturing, engineering, accounts receivable, production planning, and shipping and information systems.

Assist VP of Sales with the organization of sales meetings, functions, national conventions.

Assist VP of Sales with developing selling strategies and tactics for domestic and international sales which includes the development and maintenance of a comprehensive sales and marketing plan, development of marketing programs such as special promotions, rebate plans, and strategic marketing sales tools for company development and growth through increased awareness planning for key customer accounts.

Travel extensively within the USA and international markets with or without market managers and attend meetings, conferences, conventions as required to maintain market share and customer relationships in marketplace.

Support sales in international markets where no sales manager is appointed or has minimal involvement and maintain relationships with these customers.

Setup and maintain infrastructure that supports the sales, turnkey installations, service and warranty for key customer accounts.

Requirements Knowledge, skills and abilities

Management – knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.

Customer Service – knowledge of principles and processes for providing customer service. Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Design – knowledge of design techniques, tools, and principles involved in production of technical plans, blueprints, drawings, and models.

Sales and marketing – knowledge of principles and methods for showing, promoting, and selling products or services. Includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

Intermediate comprehension and language skills – ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Intermediate financial and mathematical skills – ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Intermediate reasoning skills – ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer skills – Word processing software, spreadsheet software, project management software.

Education and/or experience

Bachelor’s degree in related field.

Minimum six years’ prior related work experience.

Bilingual in French and English.

Supervisory responsibilities Does directly supervise staff.

Work environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Subject to inside environmental conditions: Protection from weather conditions.

Environmental, health and safety Employee will follow all environmental health and safety rules that are set forth by the company.

Benefits At Franke, we care about your well‑being and work‑life balance. We offer a comprehensive benefits package including dental, vision, and extended health care, life insurance, and an employee assistance program to support you in all aspects of life. We also help you plan for the future with our RRSP matching program.

#J-18808-Ljbffr