Director, Analytics & Insights - Freight Club

Our mission at Freight Club is to transform freight from a cost center into a growth and conversion engine for every seller. We enable our sellers through actionable intelligence solutions that link logistics to conversion.

Freight Club exists to simplify large-item e-commerce logistics through technology, automation, and intelligence.

On the foundation of 20+ years of collected eCommerce data, our tech and our teams are wired to produce the best outcomes for the businesses we help run. The result? Smart, simple shipping.

Ready to lead the charge in transforming eCommerce shipping & logistics? The Role As the Director, Analytics & Insights – Freight Club, you will lead the strategic direction, execution, and evolution of analytics across our logistics and shipping platform. You will play a critical leadership role in transforming data into actionable insights that enhance operational performance, strengthen carrier and vendor partnerships, improve unit economics, and drive profitable growth.

Reporting to the Senior Director, Analytics & AI and in partnership with the CEO and SVP GM of Freight Club, you will define and own the long‑term analytics vision for Freight Club, ensuring insights are proactive, scalable, and tightly connected to financial outcomes—particularly revenue opportunity identification, margin improvement, customer satisfaction, and operational excellence. You will partner closely with executives across Freight Club to convert data into decisions that improve shipping performance, optimize carrier networks, elevate service quality, and unlock new opportunities for growth.

This is a hybrid role (at least 1‑2 days in office), based in the Gastown area of Vancouver, BC.

What You’ll Do Strategic Leadership & Vision

Define and execute an analytics strategy and operating plan aligned with Freight Club’s business goals.

Build, lead and mentor a high‑performing analytics team that delivers actionable insights, data models, and strategic recommendations.

Partner with business leaders across operations, pricing, carrier management, customer experience, finance, and product to ensure analytics initiatives drive measurable improvements in efficiency, quality, and margin.

Champion a culture of data‑driven decision‑making across departments through enablement, education, and collaborative partnership.

Business Impact & Financial Performance

Identify, quantify, and track initiatives that improve revenue and margin through enhanced carrier optimization, pricing management, cost optimization, and service‑level performance.

Deliver forward‑looking insights on shipping performance, carrier reliability, cost‑to‑serve dynamics, profitability levers, and logistics trends affecting the business.

Provide executives with timely visibility into opportunities, risks, and key drivers of Freight Club’s business performance.

Tools, Innovation & Continuous Improvement

Leverage advanced analytics, statistical modeling, and machine learning techniques to extract insights from complex logistics and shipping datasets.

Monitor emerging trends in transportation analytics, pricing science, network optimization, and AI to continually advance Freight Club’s competitive advantage.

Improve analytics processes, governance, and tools to maximize accuracy, efficiency, and turnaround time.

Advocate for modern analytics platforms, methodologies, and automation solutions that unlock incremental value and support Freight Club’s strategic priorities.

Build scalable and repeatable analytics solutions that are integrated into Freight Club’s ongoing operational rhythms.

Who You Are

5+ years of experience in analytics, with a proven track record of leading high‑impact analytics teams and driving strategic business outcomes.

Demonstrated ability to set analytical vision and translate business strategy into measurable, financially meaningful results.

Expertise in SQL and experience working with relational databases (e.g., SQL Server or similar RDBMS environments).

Proficiency with data visualization tools (preferably Power BI) and a strong understanding of effective data storytelling.

Solid foundation in statistical analysis, modeling, and predictive analytics, with the ability to translate complex data into actionable business insights.

Experience in logistics, shipping, supply chain, transportation analytics, or marketplace operations is a strong asset.

Excellent communication and stakeholder management skills, with the ability to influence senior leadership.

Strong financial acumen and the ability to articulate the business and financial implications of analytical findings.

Knowledge of machine learning and statistical fundamentals, with practical application in business environments.

Post‑secondary education in Data Science, Statistics, Computer Science, Business, Economics, or a related field preferred.

What Success Looks Like

Measurable improvements in revenue and margins driven by analytics‑led business improvements

A clearly defined analytics strategy and roadmap that accelerates Freight Club’s business priorities.

Increased adoption and trust of analytics insights across leadership and operational teams.

Demonstrated ability to convert data into high‑quality decisions that improve cost efficiency, service performance, and profitable growth.

Analytics is seen as a strategic partner—not just a reporting function.

What We Offer

Impact: Your work will directly influence the success and growth of our business.

Growth: Opportunities for professional development and career advancement.

Hybrid‑First Environment: Embrace flexibility and choice.

Culture: A collaborative and supportive work environment where your contributions are valued.

Our Values

Grit & Agility: Forge Ahead, Pivot Fast

Accountability: Bring It, Own It, Commit

Go the Extra Mile: We Go Above & Beyond

Understand the Map & the Terrain: Master the Details & the Big Picture

Data Drives Decisions: Absorb Complexity & Transmit Clarity

Think Beyond Today: Tomorrow's Vision, Today's Action

Compensation

The Salary Range for this role is between $140,000 and $180,000 depending on experience. Our salary ranges are determined by role, level and location.

We offer a comprehensive range of benefits which includes:

Health and wellness support for our team members and their families including an employee assistance program

100% paid premiums for health and dental benefits in Canada

Paid time off

Easy access to online and phone‑based counselling services

And a hybrid‑flexible work environment.

Join Our AI Journey at Freight Club! At Freight Club, we thrive on innovation and entrepreneurship. As an AI‑first organization, we are on an exciting journey to continuously grow and evolve our focus on AI, empowering our people at all levels. Our fast‑paced environment encourages agility and nimbleness, enabling our team to adapt swiftly to changing market dynamics. We're passionate about continuous learning and growth, offering opportunities for professional development. Our data‑driven decision‑making ensures we make informed choices that lead to success. If you're excited about making an impact and being part of a dynamic, AI‑empowered team, you'll feel right at home here.

Join us and bring your passion for data to drive impactful insights and innovation in our journey! Please submit your resume detailing your relevant experience and why you are a great fit for this role.

Accessibility We can provide accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

#J-18808-Ljbffr