Talent.com
Williams-Sonoma, Inc.
Customer Service RepresentativeWilliams-Sonoma, Inc. • Montréal, Québec, Canada
No longer accepting applications
Customer Service Representative

Customer Service Representative

Williams-Sonoma, Inc. • Montréal, Québec, Canada
30+ days ago
Salary
CA$18.50 hourly
Job type
  • Full-time
  • Quick Apply
Job description
Williams-Sonoma Inc.

Now hiring in Quebec, CA
Full-Time Customer Service Agents – Work from Home!

*Must be fully fluent in both French and English*

For an immediate response, please apply here directly: Bi-lingual Customer Service Representative - Williams-Sonoma Inc. Customer Care Centers
Job Description: Why you and why us?Who are our Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY.

What Benefits do you offer?
  • 40% Discount on most merchandise!
  • Fun contests / rewards and recognition programs.
  • Paid Training from the comfort of your home.
  • Full benefits - Medical / Dental / Vision and retirement package.
  • Pay: $20.25 / hr (CA).

Job Duties: Your day to day.
  • Solve the problem efficiently: Quick with quality.
  • Make it personal: Take ownership.
  • Inspire customer loyalty: Give them a reason to come back.
  • Listen Carefully: Be attentive.
  • Emphasize our effort: Because we care.


Essential Functions: The nuts and bolts.
  • Address customer questions and concerns regarding product and delivery information.
  • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
  • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
  • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise.
  • Perform other duties as assigned.

Qualifications: What you need to apply.
  • High School diploma or GED.
  • 1 – 2 years previous customer service experience.
  • Experience in a performance-based or metric-driven environment.
  • Strong ability to communicate both verbally and written with capable data entry skills.


Important Facts: MUST HAVE THESE FOR CONSIDERATION.
  • Ability to complete mandatory paid training for 4 weeks.
  • Must have English and French fluency in both reading and speaking.

Equipment you must have for training and for work:
  • Desktop or laptop computer with Windows 10, or macOS 10.15 or newer.
  • No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S.
  • SAntivirus/Anti-malware.
  • 8 GB of RAM.
  • Wired USB headset (with microphone) which is compatible with our systems.
  • Ethernet cable hardwired into you modem/router.
  • Wi-Fi is not permitted.
  • USB to Ethernet converter if your computer does not have an Ethernet port.
  • Monitor: 15 inches or larger with minimum resolution of 1024 X 768.
  • Mouse and keyboard.
  • Webcam (built in or external) with minimum resolution of 640 X 480.
  • Landline phone, iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authentication.

Computer must be hard wired to your modem, router, or gateway. Wi-Fi is not allowed due to security and bandwidth constraints.
Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training as measured by the website we host: http://speedtest.wsgc.com/
Questions? WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR COMPUTER, OPERATING SYSTEM, AND EQUIPMENT ARE COMPATIBLE. This will be sent after you apply.



    About Williams-Sonoma, Inc.:

    Williams-Sonoma, Inc. is a multi-channel specialty retailer of high quality products for the home. Today, Williams-Sonoma, Inc. is one of the United States' largest e-commerce retailers with some of the best known and most beloved brands in home furnishings. We currently operate retail stores in the United States, Canada, Puerto Rico, Australia, and the United Kingdom, and franchise our brands to third parties in a number of countries in the Middle East, the Philippines and Mexico. Our products are also available to customers through our catalogs and online worldwide.

    Create a job alert for this search

    Customer Service Representative • Montréal, Québec, Canada

    Similar jobs

    Customer Account Mgmt Representative

    BombardierDorval
    Full-time

    At Bombardier, we design, build and maintain the world’s peak-performing aircraft for the world’s most discerning people and businesses, governments and militaries.We have been successful in settin... Show more

     • Promoted

    Sales Representative (Remote)

    Max TechnologiesMontreal (administrative region), QC, CA
    Remote
    Full-time

    We are a well-capitalized software startup with a mission to simplify enterprise software transactions.We are looking for motivated salespeople to join us on our mission.We are looking for self-sta... Show more

     • Promoted

    Customer Service Representative

    Conair Consumer Products ULCMontreal (administrative region), QC, CA
    Full-time

    Conair LLC, a global organization operating in more than 120 countries.Located in Woodbridge, Ontario with offices in Montreal, Quebec, we are a leading beauty care and small kitchen appliances com... Show more

     • Promoted

    Customer Service Representative - Technical Support

    BIS Safety SoftwareMontreal (administrative region), QC, CA
    Full-time

    Customer Service Representative - Technical Support (Remote).BIS Safety Software is a fast‑paced, high‑growth organization providing leading software for the safety industry.We are expanding our te... Show more

     • Promoted

    Service Representative - Eyewash/WaterBreak

    Cintas CanadaMontreal (administrative region), QC, CA
    Full-time

    Cintas is hiring for a Service Representative in Training/Bench for our Eyewash/WaterBreak line of products.This role will provide customers with a service that thoroughly cleans and sanitizes thei... Show more

     • Promoted

    Service Representative - Eyewash/WaterBreak

    CintasMontreal (administrative region), QC, CA
    Full-time

    Title: Service Representative - Eyewash/WaterBreak.Cintas is hiring for a Service Representative in Training/Bench for our Eyewash/WaterBreak line of products.This role will provide customers with ... Show more

     • Promoted

    Customer Success Representative | Betty CA

    BettyMontreal (administrative region), QC, CA
    Full-time +1

    Betty is an innovative entertainment company pioneering at the intersection of real money online casino and casual mobile gaming.Accredited by the Alcohol and Gaming Commission of Ontario (AGCO) as... Show more

     • Promoted

    Customer Service Representative

    ArdeneLaval (administrative region), QC, CA
    Full-time +1

    We are looking for a Customer Service Representative to join our team.This is a full time, temporary position for 12 months.The working hours are from 9AM-5PM.Results driven, the Customer Service R... Show more

     • Promoted

    Customer Service Representative

    Fuze Logistics Services IncMount Royal, Montreal (administrative region), CA
    Full-time

    Fuze Logistics Services is a next generation 3PL headquartered in Montreal, with offices across North America, leveraging cutting-edge technologies and decades of industry expertise to facilitate t... Show more

     • Promoted

    Service Specialty Sales Representative (SSR)

    CP0052 GE HealthCare Technologies CanadaMontreal
    Full-time

    The Service Specialty Sales Representative (SSR) is responsible for driving growth across GE HealthCare’s Commercial Service portfolio through a hybrid inside and outside sales model, supporting cl... Show more

     • Promoted

    Customer Service Representative

    Pierre StrandMontreal (administrative region), QC, CA
    Full-time

    Do you have an impressive and extensive experience in sales and proven track record of success in the field?.I have an exciting opportunity that I think aligns well with your skill set and professi... Show more

     • Promoted

    Customer Service Representative

    DataAnnotationMontreal, Montreal (administrative region), CA
    Full-time +1

    DataAnnotation is committed to creating quality AI.Join our team to help train AI chatbots while gaining the flexibility of remote work and choosing your own schedule.We are looking for a Customer ... Show more

     • Promoted

    Customer Service Representative

    Omega HoldingsMontreal (administrative region), QC, CA
    Full-time

    Interacts with customers via telephone, email, and online chat, to provide support and information on products or services.Collects and enters orders for new or additional products or services.Moni... Show more

     • Promoted

    Customer Service Representative at TELUS Digital

    TELUS DigitalMontreal (administrative region), QC, CA
    Full-time

    Join TELUS Digital in Montreal as a Customer Service Representative and play a crucial role in supporting our e-commerce platform.Deliver impactful solutions through your expertise in customer inte... Show more

     • Promoted

    Lead, Customer Service Representative - Montreal (YUL)

    Porter Airlines Inc.Dorval, QC, CA
    Permanent

    Reporting to the Supervisor group you will be responsible for overseeing and monitoring the daily functions of the CSR group.You will play a key leadership role in guiding and coaching the Customer... Show more

     • Promoted

    Remote Customer Service Sales Representative

    Pacific Canadian CareersMontreal (administrative region), QC, CA
    Remote
    Full-time

    Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a ... Show more

     • Promoted

    Customer Service Representative- Remote

    Only Data EntryMontreal (administrative region), QC, CA
    Remote
    Full-time

    About the job Customer Service Representative- Remote.Important: You Will Receive An Email Within Next 2 Minutes After Applying , Check Your Inbox or Spam Folder For next steps.A Data Entry Clerk, ... Show more

     • Promoted

    Customer Service Representative

    Altasciences Co.Montreal (administrative region), QC, CA
    Part-time

    Customer Service RepresentativeApplyremote type: On-sitelocations: Montreal, Quebectime type: Part timeposted on: Posted Yesterdayjob requisition id: R102731**Your New Company!** At Alta... Show more

     • Promoted

    Remote Entry Level Customer Sales Representative Opportunity

    AO Globe LifeMontreal (administrative region), QC, CA
    Remote
    Full-time

    Kickstart your career as a Remote Customer Sales Representative! Develop your skills and connect with clients while working from home in a supportive environment.This entry-level role is ideal for ... Show more

     • Promoted

    Remote Customer Service Sales Representative

    Eastern Atlantic Canada CareersMontreal (administrative region), QC, CA
    Remote
    Full-time

    Get AI-powered advice on this job and more exclusive features.Remote Insurance Sales Representative – Full-time Flexible Hours, High Earnings, & Growth Potential.We are seeking motivated individual... Show more