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Qualico Canada
Administrative Assistant, ServiceQQualico Canada • Edmonton, AB, CA
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Administrative Assistant, ServiceQ

Administrative Assistant, ServiceQ

Qualico Canada • Edmonton, AB, CA
30+ days ago
Job type
  • Full-time
Job description

Job Overview

Reporting to the Office Manager, as the Administrative Assistant, Service (Warranty) you will support the warranty team and handle a variety of administrative and clerical tasks.

Your day-to-day responsibilities will include:

  • Reviewing customer warranty service requests and liaising to ensure creation of clear and concise service work orders.
  • Answering, screening, and routing incoming calls on the main office line in a professional and efficient manner
  • Updating and preparing reports for Warranty Service items, including expenditures and back-charges.
  • Compiling and maintaining lists of tools and supplies, ensuring proper records of internal rental, sign-outs and returns.
  • Assisting in the development and improvement of warranty services processes to enhance efficiency while minimizing costs.
  • Updating final warranty inspection deficiencies in system and creating service work orders prior to warranty services close-out.
  • Maintaining documentation and online portal to ensure updated warranty guidelines, policies and procedures are accessible to homeowners.
  • Working safely and adhering to Qualico’s Safety Program and relevant safety regulations.
  • Providing support to other project duties as assigned.

As our ideal candidate, you are…

  • Organized; you effectively manage your time while balancing multiple priorities.
  • A strong communicator; you clearly express your thoughts in conversation and in written communication.
  • An active listener; you seek to understand and listen to others in a non-judgmental way.
  • Detail oriented; you focus on detailed accuracy when dealing with a high volume of work.
  • A team player; you contribute as a team member and share equally in the exchange of ideas, concepts and process outcomes.

Essential Requirements

  • High School Diploma, or equivalent.
  • Certificate in Administration or technical diploma in Building Development or Architectural Technologies or equivalent experience.
  • 2 years of administrative and/or customer service experience in construction, warranty or the restoration services industry.
  • Satisfactory verification of criminal record check.
  • Proficient in using office equipment, Microsoft Office programs (Outlook, Teams, SharePoint, Word, Excel) and construction management software (NewStar, On-Location Warranty, SiteDocs, or similar).

What We Value

  • Creating trusting and successful working relationships.
  • Setting clear, measurable and achievable goals.
  • Cooperating with team members in an open, positive and respectful manner.
  • Taking responsibility for the outcomes of decisions and actions.
  • Staying current with technical job skills.

Work Conditions

You primarily work in an office setting during regular business hours. Overtime may be required on an infrequent basis.

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Administrative Assistant, ServiceQ • Edmonton, AB, CA

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