Toronto, ON, CA, M6N 0A3
At Sephora Canada, were passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.
As the next Store Director at Sephora, you will oversee and manage the overall client service experience, people development, sales, productivity, merchandising, operations, and human resource functions of your store. Our Store directors ensure adherence to the Sephora concepts and culture, ensuring maximum profitability and compliance with Sephoras objectives and policies. Reporting to the District Manager the Store Directors team can include our Talent & Business Operations Managers, Client Experience Managers, and Beauty Services Managers.
What youll be doing as a Store Director at Sephora
Store Budget & Business Results.
Forecast sales and payroll with your District Manager to drive store results.
Monitor daily, weekly, and monthly sales results and communicate with staff members.
Achieve stores sales plans and operating profits while maintaining expenses. While managing and measuring the effectiveness of business strategies, adjusting when needed.
Develop strategies to grow business, leveraging the customer loyalty program, events, product knowledge, and services.
Human Resources.
Maintain optimum store staffing levels to deliver an exceptional client experience while adhering to budgetary goals.
Recruit, interview, and hire for all positions according to business needs.
Train, coach, delegate to supervise, and motivate department Managers and Leads to develop their leadership and business skills.
Ensure a coaching culture is present that includes timely acknowledgement of successes, and feedback on opportunities. Both through day-to-day coaching and through quarterly development meetings.
Merchandising and Operations.
Conduct inventories, maintain updated inventory records, and communicate inventory issues/concerns to key stakeholders.
Make strategic and innovative merchandising decisions by Sephoras concepts when necessary, to grow the business.
Wed love to hear from you if
You have a minimum of 5+ years of senior management experience in the beauty, retail, or customer service industry.
You have a proven track record of coaching a high-performing team and have a passion for training, development, and education.
You have previous experience recruiting, staffing, and hiring across all store positions, including leadership.
You are effective in time management, problem-solving, and communication both verbal and written. With experience in Windows, Word, and Excel.
You have no difficulty maintaining composure and possess strong managerial courage to have tough conversations when needed.
You have strong business acumen and the ability to analyze sales trends and react appropriately, with a proven track record of meeting or achieving targets or KPIs.
You love to learn and grow, always finding new ways to level up, whether thats through formal schooling or education through professional experience.
You might not meet every requirement listedand thats okay. If you bring relevant experience and a passion for what we do, we encourage you to
Store Director • Toronto, ON, CA
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