Description
:Take ownership of customers issues of the PBC, from enquiries to complaints and following problems through to resolution
Maintains quality service by enforcing quality and customer service standards, analyzing and resolving quality and customer service problems, and recommending system improvements.
Take the extra mile to engage customers and build sustainable relationships and trust with customer.
Ensure walk-in PB customers are attended in a timely & accurately manner
Share information on Campaign or current promotion with customers & cross sell products such as Credit Card, SMF, etc
Sales referral to RMs on PB upgrade and investment products. (ensure comply to NCNS policy - ONLY perform referral, unless FIMM/IPPC/BANCA license has been obtained)
Ensure documents/forms submitted by RMs are checked thoroughly so that risk & compliance requirements (AML / FATCA & CRS / FEAR, etc) are met.
Ensure call back is performed to customers on confirmation of sales and banking transaction
Responsible for the upkeep of the Priority Banking Center (PBC) and ensure all facilities, equipment and stationaries are sufficiently provided.
Develop and carry out an efficient documentation and filing system to ensure all important documentation are organized and up-to-date.
Meet personal / PBC team sales and service targets.
Job Requirements:
Undergraduate degree in Accounting/Banking/Investment/Finance or a related field from any recognized colleges or university.
Minimum 3-5 years of relevant experience in a financial institution
Excellent interpersonal skills.
Highly motivated and result-driven
Proficient in MS Office such as PowerPoint, Excel, and Words
Open to Malaysian citizens only
Priority Banking Service Relationship Manager • JBU, JOHOR BAHRU 2 BC
A leading Canadian fintech firm is looking for a Business Development Manager to expand its broker channel in British Columbia.The role focuses on building and managing referral partnerships with m... Show more
Our client is hiring two energetic Operations Managers to lead expanding teams in North Vancouver and Burnaby locations.You will lead a team, drive revenue, and collaborate with partners and the He... Show more
A financial institution in Canada is seeking a Senior Customer Engagement Specialist responsible for supporting reverse mortgage applicants.This role acts as a bridge between clients and various in... Show more
Lead business initiatives as a Business Development and Partnership Manager.Focus on driving economic growth and building strategic partnerships to enhance community success.This managerial role in... Show more
A leading insurance solutions provider in British Columbia is seeking an Account Manager to provide high-quality internal support focused on accurate policy processing and relationship management.T... Show more
Une institution financière de premier plan recherche un Associé en Services Bancaires Personnels à Delta, Colombie-Britannique.Le candidat idéal aura un diplôme de secondaire et au moins 1 an d'exp... Show more
TravelBrands has announced the appointment of Janita Hubbard as Business Development Manager for British Columbia.She brings more than 13 years of experience in the travel industry to the role.Foun... Show more
A leading financial institution in British Columbia seeks a Senior Relationship Banker to assist with operations, achieve sales, and support customer service initiatives.In this role, you will supe... Show more
A leading pharmaceutical company is seeking a Healthcare Affairs Manager for BC/Manitoba to generate partnerships with healthcare systems, develop efficiency improvement initiatives, and prepare ma... Show more
The Senior Customer Engagement Specialist is responsible for supporting Equitable Bank reverse mortgage applicants through the discovery, credit adjudication, legal and funding process.This role wi... Show more
Nous utilisons des témoins pour fournir et améliorer nos services de sorte à vous offrir une expérience plus personnalisée, et les services de suivi sont désactivés.Pour en savoir plus sur les témo... Show more
An exciting opportunity is available for an experienced Senior Transactions Paralegal to join a highly regarded corporate law practice specializing in mergers and acquisitions and private company t... Show more
A prominent insurance brokerage in British Columbia is seeking two energetic Operations Managers to lead teams in North Vancouver and Burnaby.Responsibilities include managing a branch, driving rev... Show more
Elevate merchant support operations as the Operational Leader of Merchant Care at G10 Fulfillment.This role focuses on service delivery and managing a team of support professionals.As a hands-on le... Show more
A leading water treatment company in British Columbia is seeking a Regional Sales Manager.The candidate will manage key customer relationships and undertake extensive travel (over 75% of the time).... Show more
Maximize client satisfaction as a Senior Relationship Banker in a vibrant banking center.Focus on achieving sales and operational goals while mentoring a motivated team committed to service excelle... Show more
Canadians aged 55+, empowering homeowners to access the wealth they’ve built and turn it into financial flexibility, security, and choice—without giving up ownership or peace of mind.As a Canadian ... Show more
When it comes to crafting strategies and driving growth, you’re the whole package – a visionary thinker and a relentless go-getter.You’re the type of person who gets excited about finding opportuni... Show more
Date limite pour présenter sa candidature :.Ventes et service, Services bancaires aux particuliers.Join BMO - imagine the possibilities.Are you looking for a chance to let your entrepreneurial spir... Show more
A well-established brokerage in British Columbia is seeking a passionate Commercial Account Manager to join their experienced team.This full-time, in-office position offers a competitive salary, RR... Show more
){kind=logo}
