Sr SWE - Developer Experience ( DevEx)

At PointClickCare our mission is simple : to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.

• Travel to Office expectations
• For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and / or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office / location specified in the job listing. This will include, but not limited to, weekly / bi-weekly / monthly events in the office with your specific team. This is a requirement for this role. Role Summary As a Developer Experience Engineer, you’ll build tools, systems, and processes that improve the productivity, satisfaction, and effectiveness of software developers across the organization. You’ll work closely with engineering teams to understand pain points and deliver solutions that streamline workflows, reduce friction, and promote best practices. Key Responsibilities - Experience leveraging AI-powered coding assistants (, Claude Code, GitHub Copilot, or similar) to improve developer productivity, onboarding and code quality.- Ability to evaluate and integrate AI tools into developer workflows for tasks such as code generation, documentation, and testing.- Design, build, and maintain internal tools, libraries, and automation that improve developer workflows.- Collaborate with product and platform teams to identify and address developer pain points.- Advocate for and implement best practices in CI / CD, testing, observability, and code quality.- Monitor and improve metrics related to developer productivity and satisfaction.- Contribute to documentation, onboarding materials, and internal developer education. Required Skills & Experience - Strong software engineering background (, Java, Python, or similar).- Experience with CI / CD systems (, Jenkins, GitHub Actions).- Familiarity with developer tooling (, linters, formatters, IDE plugins).- Understanding of software development lifecycle and agile methodologies.- Experience integrating or building AI-powered developer tools (, code assistants, intelligent search, automated documentation).- Excellent communication and collaboration skills. Preferred Qualifications - Experience working on internal platforms or developer tooling.- Familiarity with metrics and telemetry (, Prometheus, Grafana).- Contributions to open-source DevEx tools or frameworks