Order Entry Specialist

About Us:

How many companies can say they’ve been in business for over 177 years?!

Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!

Location/Region: This position is located in Toronto, Canada,

What’s the role?

As a Order Entry Specialist, you get to work with an astonishing team that plays a vital role in Carl ZEISS Vision Canada. Show case your skills and experience with process enhancement.

Sound Interesting?

Here’s what you’ll do:

• Sorts incoming customer orders and establish proper priorities.
• Keys into the systems all required information from work orders (faxes, mail-in, phone-in orders)
• Reviews, edits, and categorizes online orders, confirming proper coding and data accuracy.
• Edits comments to the labs to ensure clear information is transmitted through the lab's processing system.
• Collects and maintains knowledge of product portfolio and coating combinations.
• Applies any special billing codes to ensure correct billing.
• Archives and processes redoes, assigning proper redo codes.
• Restarts escalated orders after researching and troubleshooting.
• Places frame orders with Frame Suppliers for our lens package orders.
• Sends frame back-order updates to the sales team.
• Follows up on back orders and replacement frames.
• Transmit outsourced glass orders, specialty jobs, mirrors and premium 1.74 index material jobs to outsource lab though our internal systems.
• Runs archive reports
• Records hourly processing numbers
• Monitors E-mail and Interoffice communication system
• Other duties as required.

Do you qualify?

• High School Diploma, some college preferred.
• Two to three years experience in order entry preferably in the optical industry
• Must be proficient in the use of Excel and Word
• Ability to enter information in the internal system or other SAP based software accurately
• Ability to process orders swiftly to avoid bottlenecks
• Ability to recognize missing or invalid information on work orders
• Good communication skills
• Ability to work under pressure and multitask
• Knowledge of lens availabilities and troubleshooting ordering issues within systems.
• Good understanding of lab entry systems to perform various task

Fulfills the function of preparing jobs with proper orders to go through the production line in a manner that will result in the job passing the first time through, as per the customer's demand.

The annual pay range for this position is $38,000 – $48,000

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

We have amazing benefits to support you as an employee at ZEISS!

• Medical
• Vision
• Dental
• RPP
• Employee Assistance Program
• Paid time off including vacation, personal, and sick days
• The list goes on!

ZEISS is an equal opportunity employer.

Fulfills the function of preparing jobs with proper orders to go through the production line in a manner that will result in the job passing the first time through, as per the customer's demand.

The annual pay range for this position is $38,000 – $48,000

The pay offered for this role may be influenced by factors such as job location, scope of role, qualifications, education, experience, & complexity/specialization/scarcity of talent.

This position is also eligible for a performance bonus. ZEISS also offers robust benefits, including medical plans, retirement savings plan and paid time off.

Your ZEISS Recruiting Team:

Jo Anne Mittelman