ServiceNow Software Asset Management (SAM) Specialist - Operate

Job Type: Temporary Contract
Work Model: Hybrid
Reference code: 133673
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Summary

Deloitte is seeking a highly motivated and detail-oriented ServiceNow SAMPro Specialist with a minimum of 3 years’ experience in Software Asset Management on a 1 year fixed term for a leading bank in North America. The ideal candidate will be responsible for maintaining accurate software asset data, executing license compliance activities, and supporting the development of Effective License Positions (ELPs) within ServiceNow SAMPro. This role will support audit readiness, optimize software assets, and ensure compliance with major software publishers.

What will your typical day look like?

In this role, you will be responsible for operating within ServiceNow SAMPro to ensure the accuracy and integrity of software asset data. Your day-to-day activities will include validating and updating software models, creating and maintaining software model records, and normalizing discovery data to support ongoing compliance efforts. You will configure license metrics, entitlements, and reconciliation rules, as well as manage license allocations and reallocation processes to optimize software usage. A key aspect of your responsibilities will involve executing reconciliation jobs, interpreting results, and developing Effective License Positions (ELPs) for multiple tier 1 publishers such as Microsoft, Oracle, IBM, Adobe, and VMware.

When automation is not available, you will perform manual license position calculations using large datasets, ensuring that all compliance requirements are met. You will analyze procurement, entitlement, deployment, and contract data to identify compliance risks and opportunities for optimization. Additionally, you will play a critical role in supporting audit readiness, responding to audit data requests for major publishers, and proactively identifying normalization and data quality issues to drive remediation efforts. Preparing and delivering comprehensive reporting—such as compliance summaries, optimization recommendations, and KPI dashboards—will be an integral part of your contribution to the team’s success.

About the team

This is your opportunity to work in Operate at Deloitte. Operate services harness the latest technologies, talent, and capabilities from all over the world to deliver ongoing outcomes and client value. We do more than traditional business process outsourcing. We do more than just “keeping the lights on.” We work shoulder-to-shoulder with clients and their customers, constantly adapting to the pace of change, to ideate, innovate, and embed continuous advantage at the heart of their operations. And we do it with the kind of drive and passion that comes from loving what you do—and who you do it with.

Enough about us, let’s talk about you

You are someone with these required skills, experience & qualifications:

• Minimum 3 years’ hands-on experience with ServiceNow SAMPro
• Strong understanding of software asset management lifecycle and license compliance
• Experience with tier 1 publishers (e.g., Microsoft, Oracle, IBM, Adobe, VMware)
• Proficiency in analyzing large datasets
• Excellent communication and reporting skills
• Ability to work collaboratively in a team environment
• Relevant certifications in ServiceNow or Software Asset Management (preferred)

Total Rewards

The salary range for this position is $72,000 - $138,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.

We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or indigenouscareers@deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.