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Cynet Systems
FX Risk IT Support - Business/Support AnalystCynet Systems • Montreal, QC
FX Risk IT Support - Business/Support Analyst

FX Risk IT Support - Business/Support Analyst

Cynet Systems • Montreal, QC
30+ days ago
Job type
  • Full-time
Job description

Job Description:

Requirement/Must Have:

  • Hands-on experience supporting FX trading applications.
  • Strong knowledge of FX products including Spot, Forwards, Swaps, NDFs, and FX Options.
  • Solid understanding of PnL and Risk Management concepts including VaR and sensitivities.
  • Experience supporting systems in Windows Server environments including Windows services, IIS, and scheduled tasks.
  • Experience supporting UNIX-based systems with ability to navigate and understand shell or scripting logic.
  • Strong SQL skills with ability to write queries and understand stored procedures.
  • Experience supporting batch processing systems.
  • Strong knowledge of capital markets and fixed income products.
Experience:
  • Experience working in Support Analyst or Operations Analyst roles within trading environments.
  • Experience supporting front-office or e-trading applications on linear products.
  • Experience supporting trading room environments.
  • Experience with application production support and incident management.
Responsibilities:
  • Build strong working relationships with FX trading, risk, and operations teams.
  • Provide high-quality daily user support and timely resolution of production incidents.
  • Coordinate with global IT support teams to ensure seamless handovers and coverage.
  • Take ownership of production issues, propose solutions, and track follow-ups to prevent recurrence.
  • Perform proactive monitoring of systems to identify issues before business impact.
  • Enforce change management procedures to maintain production stability.
  • Collaborate with development teams for advanced production support.
  • Participate in disaster recovery, business continuity, and regulatory compliance exercises.
  • Produce periodic operational and IT reports.
  • Maintain system and process documentation and provide user training.
  • Ensure team cross-training to reduce key-person dependencies.
Should Have:
  • Knowledge of capital markets regulatory environments.
  • Experience with front-office booking systems.
  • Ability to contribute as a Business Analyst on small projects when required.
Skills:
  • Strong analytical and problem-solving skills.
  • Excellent communication and stakeholder management abilities.
  • Strong understanding of electronic trading workflows and RFQ processes.
  • Ability to manage multiple priorities in a production support environment.
  • Proactive mindset with focus on system stability and continuous improvement.
Qualification And Education:
  • Degree in Market Finance or Information Technology with strong knowledge of capital markets and fixed income products.

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FX Risk IT Support - Business/Support Analyst • Montreal, QC

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