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Swagelok
customer service agentSwagelok • Fort McMurray, AB, CA
customer service agent

customer service agent

Swagelok • Fort McMurray, AB, CA
30+ days ago
Salary
CA$25.00 hourly
Job type
  • Full-time
  • Permanent
Job description
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week
  • Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • Experience: 2 years to less than 3 years
  • or equivalent experience

    • Work setting

  • Oil and gas industry

    • Tasks

  • Answer inquiries and provide information to customers
  • Arrange for billing for services
  • Arrange for refunds and credits
  • Explain the type and cost of services offered
  • Issue receipts and other forms
  • Maintain records and statistics
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Receive and log complaints
  • Explain procedures, risks and benefits to clients
  • Consult with clients after sale to provide ongoing support
  • Troubleshoot and resolve technical problems
  • Send invoices
  • Obtain and process information required to provide customer service
  • Monitor quality and production levels
  • Ensure accuracy of financial transactions
  • Contact clients and suppliers to resolve problems
  • Conduct research to expand knowledge of the field
  • Co-ordinate activities with other work units or departments
  • Calculate billing charges
  • Confer with clients to identify requirements
  • Conduct sales transactions through Internet-based electronic commerce
  • Document and prepare invoices and work orders
  • Answer enquiries and resolve problems or discrepancies concerning customers' accounts
  • Review budgets and financial reports for specific projects
  • Prepare reports and statistics related to areas of responsibility
  • Manage feed inventory activities
  • Investigate complaints and claims
  • Estimate or quote prices, credit or contract terms, trade-in allowances, warranties and delivery dates
  • Determine product specifications

    • Computer and technology knowledge

  • Enterprise resource planning (ERP) software
  • MS Outlook
  • SAP (FI/CO / HR / MM / OT SD)
  • MS Office
  • Spreadsheet
  • Inventory control software
  • Information management system
  • Material requirements planning (MRP) system

    • Area of specialization

  • Technical support
  • Oil and gas exploration and production

    • Work conditions and physical capabilities

  • Attention to detail
  • Fast-paced environment
  • Tight deadlines
  • Work under pressure

    • Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Flexibility
  • Organized
  • Reliability
  • Team player
  • Initiative
  • Judgement
  • Ability to multitask
  • Dependability
  • Honesty
  • Quick learner

    • Screening questions

  • Are you authorized to work in Canada?

    • Health benefits

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits

    • Financial benefits

  • Registered Retirement Savings Plan (RRSP)

    • Long term benefits

  • Long-term care insurance
  • Maternity and parental benefits

    • Other benefits

  • Free parking available
  • Other benefits
  • Parking available
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Customer service agent • Fort McMurray, AB, CA

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