Talent.com
Nordia Inc.
Remote Canada Post Representative (Calls & Chat) – BilingualNordia Inc. • Laval, QC HNA, CA
Remote Canada Post Representative (Calls & Chat) – Bilingual

Remote Canada Post Representative (Calls & Chat) – Bilingual

Nordia Inc. • Laval, QC HNA, CA
13 days ago
Job type
  • Full-time
  • Remote
Job description

Every day, thousands of NQX representatives deliver solutions and build trust with our professional partners' clients across Canada. As a Canada Post Representative, you’ll have the opportunity to work from the comfort of your home. Using your excellent customer service skills, you’ll play a key role in creating positive customer experiences by assisting customers through both phone calls and live chat support.

What NQX Offers:

  • Hourly wage of $ after training;
  • Premiums for weekend hours and bilingualism;
  • Fully-paid training and coaching program;
  • Work from home – equipment provided;
  • Full benefits package after six months, including: Medical, dental, life insurance, Enhanced RRSP contributions, Discounts on insurance;
  • Career progression opportunities to advanced roles as you gain experience.

Your Responsibilities:

  • Provide first-class customer assistance via phone and chat for inquiries related to: delivery status, redirected mail, rates, and general service questions;
  • Manage multiple chats at once ensuring responses within service standards; Chat concurrency will ramp up as follows: 1 chat for the first 2 days, a maximum of 2 chats from days 3 to 10, and from day 11 onward, 3 chat concurrencies.
  • Handle incoming calls with professionalism, empathy, and a solution-focused attitude;
  • Accurately document customer interactions and follow processes while navigating multiple tools;
  • Adapt quickly to evolving customer needs and support requirements (calls, chat, or both depending on business demand).

Qualifications:

  • Bilingualism (French/English) – you will need to interact with French and English-speaking people in Canada and will need to answer calls in English between 50% to 80% of the time;
  • Typing speed of 40+ WPM with accuracy;
  • Available to work full-time, up to 40 hours per week: Monday to Friday, 7:00 am to 11:00 pm EST Saturday and Sunday, 9:00 am to 9:00 pm EST
  • Eligibility Criteria: Must reside within the hiring location; Reliable high-speed internet connection (minimum 25 MBPS); Dedicated, quiet workspace free of distractions; Flexibility to work evenings and weekends.
  • Excellent communication skills – written and spoken – with the ability to de-escalate and resolve customer concerns;
  • Strong multitasking and problem-solving skills, with attention to detail;
  • Comfortable working under pressure in a fast-paced environment;
  • Previous customer service experience is an asset.

Training Start Dates: October 13th, 2026

At , empathy, authenticity, and innovation guide us every day. We believe that providing an engaging work environment for our teams is essential to effectively support businesses and creating authentic, memorable interactions with their customers. People are at the heart of everything we do - we nurture talent and support our teams at every stage of their journey. NQX has been recognized as one of Canada’s Most Admired Corporate Cultures, according to the Waterstone award recognition. And our team agrees: 84% of employees would recommend NQX as an employer to their family and friends.

Want to learn more about our career opportunities and what makes working at NQX so rewarding? !

#LP

Create a job alert for this search

Remote Canada Post Representative (Calls & Chat) – Bilingual • Laval, QC HNA, CA

Similar jobs

Remote Call Center Champion - Bilingual CSR & Growth

MCIMontreal (administrative region), QC, CA
Remote
Full-time +1

Remote Call CenterCustomer Service Representative.Remote Call CenterCustomer Service Representative.Remote Call CenterCustomer Service Representative.Remote Call CenterCustomer Service Representati... Show more

 • Promoted

Field Patient Care & Education Liaison (Bilingual)

Inizio EngageMontreal, Montreal (administrative region), CA
Full-time

A healthcare engagement partner in Montreal is seeking a Patient Service Associate to support healthcare professionals.No prior experience is required.Key responsibilities include daily visits to p... Show more

 • Promoted

Bilingual Claims Service Ambassador (Future Opportunities)

Wawanesa InsuranceMontreal
Full-time +2

We are always interested in connecting with qualified candidates for our Claims Service Ambassador Department.This requisition is designed to connect with talent for future opportunities.Bilingual ... Show more

 • Promoted

Survey Taker: Earn up to $25 per survey (Remote)

Earn HausSaint-Roch-de-l'Achigan, QC, CA
Remote
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se... Show more

 • Promoted

ProEx Claims Leadership Role in Canada

HUB International CanadaMontreal (administrative region), QC, CA
Full-time

Join HUB International as the Senior Vice President, ProEx Canadian Claims Leader, where your experience in complex claims will directly impact client advocacy and policy analysis.This strategic ro... Show more

 • Promoted

Fixed Income Post Trade Support (H/F)

Audensiel CanadaMontréal, Montreal (administrative region), Canada
Full-time

Audensiel Canada (ex Maltem Canada).Soutenu par notre groupe international, nous jouissons d'une stabilité et d'un réseau de partage conséquent.Tout ce que nous faisons a un effet direct sur le dév... Show more

 • Promoted

*Bilingual Customer Service Representative (EN/SP) - MTL, QC

Recruit Action inc.Montreal
Full-time +2

Bilingual Customer Service Representative (EN/SP) - MTL, QC.Customer service role (English, French, Spanish) in the insurance industry with a hybrid schedule.Great opportunity to apply call center ... Show more

 • Promoted

Remote Image Desk Appraiser – Auto Claims, BC Region

CAA South Central OntarioMontreal (administrative region), QC, CA
Remote
Full-time

A leading insurance company is seeking an Image Desk Appraiser for the BC region.In this full-time role, you will review and approve incoming photo-image assignments and negotiate costs with repair... Show more

 • Promoted

Family Office Tax Specialist Remote in QC

KATIMAVIKMontreal
Remote
Full-time

Enhance your career as a Corporate Tax Specialist with a Family Office based in Montreal, Quebec.This hybrid role allows for remote work while you tackle challenging tax mandates in a confidential ... Show more

 • Promoted

Remote Duck Creek BA: Policyholder Expert (Canada)

CoforgeMontreal (administrative region), QC, CA
Remote
Full-time

A leading consulting firm is seeking a Duckcreek Business Analyst with Policyholder experience to work remotely from Canada.The ideal candidate will have over 8 years of experience, particularly in... Show more

 • Promoted

Remote Canadian English Audio Contributor

PerleMontreal (administrative region), QC, CA
Remote
Full-time

A data sourcing company is seeking Freelance Audio Contributors to participate in an audio data collection project.This remote role involves recording conversations, transcribing audio dialogues, a... Show more

 • Promoted

Business Development Representative (Remote - Canada)

Beyond Media Digital Inc.Montreal (administrative region), QC, CA
Remote
Full-time +1

We\'re actively hiring for this position.Circuit Virtual Tours is unifying the visitor experience through virtual and self-guided tours and interactive maps.Campuses, offices, and retirement homes ... Show more

 • Promoted

Remote Banking Client Services Associate

National Bank of CanadaMontreal (administrative region), QC, CA
Remote
Full-time

A leading financial institution in Montreal is seeking an Associate for their Exclusive Remote Advisory Service team.In this role, you will support clients by providing top-quality customer service... Show more

 • Promoted

Bilingual Quebec Licensed Insurance Advisor (Remote)

PolicyMeMontreal (administrative region), QC, CA
Remote
Full-time

Join us at PolicyMe! We're modernizing insurance and we'd like your help.The Canadian insurance landscape has remained largely unchanged for decades and we are in the process of changing that.We're... Show more

 • Promoted

Remote Seasonal Tax Expert (Canada)

DexianMontreal (administrative region), QC, CA
Remote
Part-time

A leading staffing and IT solutions provider is seeking a Seasonal Tax Expert to provide tax advice and assist clients with personal tax filings.The role is part-time and remote, allowing for flexi... Show more

 • Promoted

Remote & On-site Bilingual Interpreter (English/Kirundi)

MCIS Language SolutionsMontreal (administrative region), QC, CA
Remote
Part-time

A language service provider in Ottawa seeks a Freelance Interpreter for English and Kirundi.The role involves providing interpretation services in community settings, requiring fluency in both lang... Show more