Claim Adjuster – Boat

APRIL Marine is the leading MGA broker specializing in recreational boat insurance in Canada, working primarily with brokers in Quebec and Ontario. At APRIL Marine, our employees are the driving force behind the company shaping its strategy, success, and brand identity.

We understand that our clients’ time is valuable, which is why we are committed to providing fast and efficient service. At APRIL Marine, we support our partners and clients at every stage of their journey with us, ensuring a seamless and reliable experience.

The position

Under the supervision of the Claims Team Manager, you will be responsible for managing all aspects of claims files for our Ontario clientele, from initial intake through to resolution while delivering exceptional customer service. You will be part of a young, dynamic, and collaborative team and will work closely with our Brossard-based team to ensure efficient, consistent, and high-quality claims handling.

You will also have the opportunity to grow within your role by actively contributing to the continuous improvement of the department. Your ideas, initiative, and expertise will be valued, and you will play an active role in enhancing processes, improving client experience, and supporting the evolution of our claims practices.

Key Responsibilities

• Receive and process boat insurance claims.
• Analyze claims, confirm coverage, and apply policy terms and conditions.
• Appoint appropriate appraisers, specialists as required.
• Review and analyze appraiser reports and documentation provided
• Settle claims based on the analysis of reports and communicate decisions to insured clients.
• Interact with insurers in accordance with delegated authorities.
• Issue claim payments or formal denials following claim settlement.
• Actively contribute to the development and improvement of the department by sharing ideas and recommendations.

Qualifications:

• Bilingualism (French) is considered an asset in order to serve our Quebec clientele.
• Strong listening skills with a highly developed sense of customer service.
• Excellent organizational skills with the ability to prioritize multiple files and manage workloads autonomously in a fast-paced environment.
You will fit in with our team if you possess:
• A dynamic, pragmatic, and motivated mindset with a desire to make a difference in the insurance industry.
• Excellent interpersonal skills and a strong team spirit.
• A strong sense of initiative.
• High autonomy and a genuine desire to provide outstanding service to clients

Conditions and benefits:

• Remote work policy
• Three (3) weeks of vacation starting in your first year, plus five (5) personal days annually and an additional day off for your birthday.
• Working hours (35 hours per week) from Monday to Friday
• Strong work-life balance.
• Competitive salary
• Comprehensive benefits program, including group insurance, an employee assistance program, and telemedicine for employees and their families
• Savings incentive (group RRSP, 2.5% employer participation)
• Profit-sharing program available to all employees starting in their first year.
• Continuous training opportunities, including employer-paid training when applicable.
• Office equipment provided for both home and office use

At APRIL Marine, our values are lived out on a daily basis

Here are the ones that will make you feel at home with us:

• We trust our employees.
• Team spirit is very important. We help and respect each other. When one of us wins, we all win.
• Intrapreneurship is strongly encouraged.
• We challenge existing practices in order to continuously improve.
• An open-door policy: managers are always approachable, and collaboration between teams is encouraged.
• Work-life balance is at the heart of our business model.

What Makes Our Teams Proud to Work at APRIL Marine

• Opportunity for advancement
• Outstanding team activities such as sailing lessons, personal watercraft rides and more!
• Pleasant work environment, based on exchange and teamwork
• Develop an expertise in a specific insurance niche

Does this position spark your interest?

We would love to hear from you! Please send your résumé to Human Resources at : Ressources.Humaines@april.ca