Service Desk Analyst

Description

Service New Brunswick

Service Desk Analyst

Open Competition

R85- 2025 / 26-725

Pay Band 2

Flexible work location

Service New Brunswick is seeking bilingual individuals to join the Technology Services Division as Service Desk Analysts. Reporting to the IT Service Desk Supervisor you will be responsible to assist with the processing and prioritization the urgency of the of incidents triaging and taking corrective action addressing inquiries service requests and IT service management processes.

Your responsibilities will include but are not limited to :

• Ensuring that customers are able to resume their work as quickly as possible following a disruption to an IT service minimizing the adverse impact on business operation
• Receiving prioritizing documenting and actively resolving end-user requests
• Problem solving involving the use of diagnostic and request tracking tools

Please ensure that you indicate the competition number R85-2025 / 26-725when applying.

ESSENTIAL QUALIFICATIONS : A two-year College Diploma in Information Technology or related field along with a working knowledge of computer operating systems including Windows 10 and Windows 11. One year work experience in a related field. Subject to the response an equivalent combination of training and experience may be considered.

Written and spoken competence in English and French is required.

Applicants must clearly demonstrate the essential qualifications to be given further consideration.

ASSET QUALIFICATIONS : Preference may be given to candidates who demonstrate they have training or experience in one or more of the following areas :

Subject to the response to this competition candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS :

BEHAVIOURAL COMPETENCIES : The successful candidate will possess the following behavioral competencies :

Analytical Thinking and Judgement

TECHNICAL COMPETENCIES : The successful candidate will possess the following technical competencies :

Resumes should be in chronological order specifying education and employment in months and years including part-time and full-time employment.

Salary : $48750 - $68068 annually Pay Band 2 - Management and Non-Union Pay Plan

We strongly encourage you to submit your application via the online portal by using the Apply Now button to increase the efficiency and maintain a consistent candidate experience. Please ensure your application is complete by January 21 2026.

In the unlikely event that you experience technical difficulties or are unable to complete your application online contact pc@ .

We thank all those who apply; however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Program and veterans who demonstrate they are among the most qualified shall be given preference at the time of appointment.

We promote a scent-reduced environment.

We are an Equal Opportunity Employer.

The New Brunswick Public Service : Improving the lives of New Brunswickers every day!

Required Experience :

IC

Key Skills

Editorial,Catering,B2C,Camp,Computer Engineering

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 48750 - 68068