Operations Manager

We are seeking a results-driven and highly experienced Operations Manager with a strong background in ecommerce, inventory management, logistics, sales, and expertise in NetSuite. The ideal candidate will be responsible for running, overseeing and optimizing all operational aspects of our business, with a focus on efficiency, scalability, and customer satisfaction.

Key Responsibilities:

1. Ecommerce Management:

   • Oversee the ecommerce platform's operation, ensuring a seamless online shopping experience for customers.
   • Analyze sales data, trends, and customer behavior to drive strategic decision-making and improve online performance.
   • Collaborate with marketing and sales teams to develop and implement strategies to increase online sales and customer engagement.

2. Inventory Control:

   • Manage inventory levels, forecasting, and replenishment to meet customer demand while minimizing excess stock and stockouts.
   • Implement inventory tracking systems and best practices to ensure accurate stock levels and efficient order fulfillment processes.

3. Logistics and Supply Chain Management:

   • Optimize logistics processes, including shipping, warehousing, and transportation, to streamline operations and reduce costs.
   • Coordinate with logistics partners, negotiate contracts, and ensure on-time delivery of products to customers.

4. Sales Operations:

   • Work closely with sales teams to align operational processes with sales strategies, goals, and performance metrics.
   • Monitor sales data, pipeline management, and customer interactions to support sales team effectiveness and drive revenue growth.

5. Netsuite Expertise:

   • Serve as the primary administrator and subject matter expert for Netsuite ERP system, overseeing system configuration, data management, and user training.
   • Utilize NetSuite's capabilities to optimize operational workflows, reporting, and integration with other business systems.

Qualifications:

• Bachelor's degree in Business Administration, Supply Chain Management, or combination of experience and education.
• Proven experience in operations management roles with a focus on ecommerce, inventory, logistics, and sales.
• Very strong proficiency in NetSuite ERP system, with a track record of successful implementation, customization, and administration.
• Excellent analytical skills, strategic thinking, and problem-solving abilities.
• Demonstrated leadership, project management, and cross-functional collaboration skills.
• Strong communication, negotiation, and relationship-building capabilities.
• Ability to thrive in a fast-paced, dynamic environment and drive operational excellence throughout the organization.

If you meet the qualifications above and are looking to take on a challenging and rewarding role as an Operations Manager, we invite you to apply and join our client's team to drive operational success and growth in our organization.