Customer Service Representative

Attendance

Hybrid

Job number

25741

Category

Support

Status : Permanent

City

Winnipeg

Type of Contract

Permanent

Schedule : Full-Time

Full Time / Part Time?

Full-Time

Posting date

01-Apr-2025

Location : Winnipeg, Manitoba

City

Winnipeg

Province / State

Manitoba

Area(s) of interest : Advisory services, Commercial banking

Our Bilingual Customer Service Representatives are the face and voice of the organizations Equipment Financing leasing business, providing internal and external customers service and solutions. Whether connecting over the phone, virtually 2D screen-to-screen or via email, our customer service team oversees any updates or changes to lease and contact information.

Your role :

Customer service. Lease administration. Process optimization.

• Execute exceptional customer service. Effectively and efficiently respond or resolve all customer inquiries and concerns in a professional and respectful manner. Manage visitors and telephone calls with a sense of urgency. Exercise discretion and respect the confidentiality of all customer and vendor transactions.
• Perform complex lease processes. Enter credit applications, process information or documentation requests, verify lease information and generate and distribute lease documents as required. Adjust customer accounts while following policies and guidelines.
• Administer customer files. Update and process name changes, new lessees, address changes, banking information, etc. as requested by customers
• Process optimization. Review all customer inquiries and cancelations for learnings and future optimization of internal processes. Identify opportunities to enhance internal processes, products, and services.
• Collaborate with customer service team to deliver best in class service.

Prerequisites :

Skills :

Customer focused. Service orientated. Administratively proficient.

Languages : English, French

Skills

Brand Ambassadorship

Business Development

Driving Results

Proposal Generation

Teamwork

Client-focused

Detail-oriented

Digital literacy

Empathy

Learning Agility

Oral Communication

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!