Account ManagerSchindler Group • Ottawa, ON, Ontario
Account Manager
Schindler Group • Ottawa, ON, Ontario
30+ days ago
Job type
- Full-time
Job descriptionUnderstand financial goals and expectations of company, and meet and / or exceed assigned sales and customer objectives Plan, develop and implement sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings Assemble and present information for service, fixed priced repair and modernization Identify and pursue potential customers to drive and support strategic growth objectives Analyze customer needs and secure desirable business through application of company products and services Work with owners and building management in obtaining maintenance agreement, renewal of agreements as well as updates to their system either to meet new code requirements or through application of new technologies Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing Develop sales proposals and prepare estimates for the sale of company products and services Assure full utilization of systems and follow best demonstrated practices (BDP) Prepare and maintain required customer information and files in accordance with established procedures Work in cooperation with Contract Control on sales contract agreements Accounts receivable management for assigned accounts Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures Post Secondary Degree – preferably in Business or Engineering 3 - 5 years in elevator industry or related experience, or a similar industry which includes the sales, servicing and installation of capital equipment Proficient in MS Office Communication : Communicate clearly and articulately Customer Service : Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction Negotiation : Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance Persuasion : Motivate customers to act or react in a manner to support business growth Presentation : Ability to present materials clearly and engage audience Problem Solving : ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements Teamwork : Ability to interact with all levels and be an integral part of the operation Competitive Salary (commensurate with experience) Competitive Bonus Incentive Program or Commission Plan Wide range of professional and leadership development opportunities Competitive Extended Health, Dental & Vision Plans Generous Paid Time Off Plans Tuition Reimbursement Program Competitive Group RRSP with Company Match
Your main responsibilities
The Account Manager - Existing Installations identifies opportunities through key customer contacts and industry information. He / She locates sources for sale of company products and services, prepares documentation for prospective current customers, and ensures it is communicated appropriately.
Customer and Account Management
- Build and maintain favorable client relationships
- Ensure customer needs or enquires are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution
- Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized
- Assist architects and / or developers with application of company products through layout data and specifications
Portfolio Growth and Retention
Process Management and Administration
What you bring
What’s in it for you?
We Elevate… Your Career
Become part of our team and help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Are you ready to embark on a new journey? Join #TeamSchindler!
Discover more on .
By submitting this application, you consent to allow Schindler Elevator Corporation to share your application details (including your personal information) with our third-party recruitment partners and affiliate companies.
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Account Manager • Ottawa, ON, Ontario
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