Service Experience Advocate (Remote)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Service Experience Advocate - REMOTE. In this role, you will own the complete lifecycle of property files, ensuring a smooth and unified service experience for our customers. Acting as the primary contact, you will coordinate project management efforts and ensure service quality from initiation through completion. This position is crucial for ensuring operational excellence and enhancing customer satisfaction by proactively managing service commitments. You will lead collaboration among various stakeholders, ensuring timely and effective communication throughout the process. A strong focus on empathy and excellent service delivery is essential in this role.

Accountabilities

• Serve as the main point of contact for policyholders, contractors, and carrier partners
• Monitor service-level agreements (SLAs) and proactively intervene to prevent delays
• Coordinate activities among Admin, Specialist, and technical teams
• Conduct regular follow-ups and status updates with all stakeholders
• Anticipate workflow bottlenecks and implement corrective actions
• Maintain accurate, real-time updates in the service management system
• Lead welcome / introduction calls and closure communications
• Deliver an exceptional customer experience through empathy, clarity, and urgency
• Handle high-visibility or sensitive cases involving VIPs or legal considerations
• Own end-to-end outcomes of complex service files

Support SLA performance and proactively resolve bottlenecks

Requirements

Benefits

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice : By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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