On-Site Service RepresentativeCB Canada • Trail, British Columbia, Canada
On-Site Service Representative
CB Canada • Trail, British Columbia, Canada
30+ days ago
Job type
- Full-time
Job descriptionEnsures proper product stocking levels at customer locations by scanning for orders as inventory is depleted Oversees customer inventory locations by ensuring proper labeling and quantities on hand are accurate Meet regularly with a schedule of key customer contacts to ensure needs are being met and products are available. This includes scanning, put away and spot buys of products. Resolves customer problems promptly and accurately in a manner that will retain and promote customer loyalty. Follows designated route as defined by routing software application and tracking tools Documents standard operating procedures at customer locations to provide direction to back-up resources to ensure continuity of service Identifies continuous improvement opportunities in productivity, process improvement, and cycle time with all sales and services activities Complies with the safety and inspection requirements of the facility where the service is being provided. Helps generate new orders by engaging with customer to identify additional product needs (e.g., seeks and captures "spot buy" opportunities while on site, looks for additional opportunities to add items to program) Probes for customer needs during each site visit and provides leads to assigned Account Manager Reinforces with customers to the value of installing or using Grainger services or solutions to benefit their business Executes onsite service component of account strategy as defined by cross-functional local leadership (Supervisors, Account Manager, or District Sales Manager) Participates in implementation call reviews with Account Manager, District Sales Manager and Supervisor to assess viability of Inventory Solutions offerings at a customer site Works collaboratively with sales partners to expand Grainger services and offerings in assigned customer locations High school diploma and 1-3 years' experience in selling or service (i.e. counter / telephone / warehouse) environment. Self-motivated, with high energy and dedication to customer service and sales growth. Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners. Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger's Core Value Proposition. Handle various technical and operational issues Operate in a rapidly changing environment Excellent verbal and written communication skills Background checks and drug screening may be required (as warranted by Company or customer requirements in working on-site and / or operating equipment) Must possess and maintain a valid driver's license in province of residence. May be required to use a personal vehicle for transportation which meet's Grainger's standards Ability to lift 25 to 60 lbs. Will be required to lift, push or pull weights ranging from light to heavy on a regular basis. Works on-site at customers' facilities. Personal protective equipment is often required. Comply and abide by all rules established for safety, security and inspection requirements at each customer location. Will use computers, scanners, and be in contact with Grainger parts & supplies products daily.
The Onsite Service Representative's (OSR) main function is to support Grainger's strategic vision to be Our Customers' First Choice by providing the best service each and every time to customers in helping them manage their inventory. The Onsite Services Representative also works closely with cross-functional business partners to help customers understand how Grainger can provide solutions to their business' MRO needs.
Main Duties and Responsibilities
CUSTOMER SERVICE
- Services multiple customer locations doing the following :
Receives and stocks purchased product in designated customer locations
ACCOUNT GROWTH
CROSS-FUNCTIONAL PARTNERSHIPS
Required Experience and Qualifications :
Other Work Requirements :
Grainger Canada strives to be an employer of choice, to attract and retain top diverse talent, and to provide a safe and positive work environment for all its team members. Grainger Canada is committed to the principles and practices of employment equity. We invite all qualified women and men, including persons with disabilities, visible minorities, and Aboriginal Peoples to apply for our career opportunities.
Create a job alert for this search
Service Representative • Trail, British Columbia, Canada
Similar jobs
Receive a $5 welcome bonus when you complete your first offer!Make money in your spare time by completing online tasks : .
Take paid surveys (5-15 minutes each).Test new mobile games and apps.Share yo...Show more
We have a bold vision to ensure everyone in our communities feels connected and cared for and are excited to be expanding our team to help us accelerate our impact!.
We are now accepting application...Show more
We’re building a relationship-oriented bank for the modern world.We need talented, passionate professionals who are dedicated to doing what’s right for our clients.
At CIBC, we embrace your strength...Show more
Rose Wood Village – Long-Term Care | Trail, BC .At Golden Life, you’ll be part of a trusted, values-driven organization that has been caring for seniors across Western Canada for o...Show more
Industrial Hygienist - Teck Resources Ltd.Trail, British Columbia, Canada.Pay Range : CAD $105,000 - $130,000 per year.Teck's Trail Operations, located in the community of Trail in British Columbia,...Show more
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...Show more
Who We Are : •We're Kootenay Family Dental, and we've been taking care of smiles in Castlegar and the surrounding areas for years.
We're all about patient-first care, offering everything ...Show more
As a Service Advisor, you are responsible for working with members of the Castlegar Toyota team in providing a great vehicle maintenance experience.
You are the first point of contact with our custo...Show more We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization.
This position will work with multiple clients throughout the day pr...Show more 
Join Our Team at Domino's!.Managers also get tip sharing that ranges from $2-$3.Ready to lead the world’s best pizza delivery company to even greater heights? At Domino's, we're d...Show more
Director of Care, RN West Kootenays, BC.Exciting Opportunity for RN, Nursing Leaders in BC's West Kootenays!.Are you a passionate and experienced RN looking to make a difference in the lives of...Show more
Are you ready for a career where your appliance repair skills are valued, your schedule is respected, and your growth is supported? If so, become a.
Residential Appliance Technician.Experience in ap...Show more
Are you a hardworking and growth oriented individual looking to make a career switch?.The Universal Group, recognized as one ofCanada's Best Managed companies in 2025, has exciting opportunitie...Show more
Market Research Panelist - Cashier, Warehouse Friendly.Our company is looking for qualified candidates to take part in paid national and local focus groups, clinical trials, and market research stu...Show more Are you passionate about HVAC systems and ready to elevate your career?.At Valhalla, we're dedicated to providing top-notch service for our clients' heating and cooling needs.This is more t...Show more At Kalawsky Chevrolet Buick GMC we strive to make every customer a customer for life.Happy Team Members create happy customers, and we reward individuals who are ready to work hard and stay mo...Show more 
Get paid for testing apps, games and surveys.Almedia runs a dynamic platform where users earn money online by completing tasks, playing games, and filling out surveys.
Since our launch 5 years ago, ...Show more
Journeyman Truck & Trailer Mechanic.We are looking for a Journeyman Truck & Trailer Mechanic to join our Summit Truck & Equipment Repair team in the West Kootenays, just a 30 minute com...Show more
From Hobby to Income : Turn Gaming into a Paying Side Hustle
Free Cash by Almedia • Ootischenia
Full-time
Last updated: 30+ days ago • Promoted
Community Support Worker - Relief
arc programs • Castlegar, BC, Canada
Full-time
Last updated: 3 days ago • Promoted
Client Service Representative
Canadian Imperial Bank of Commerce • Castlegar
Full-time
Last updated: 10 days ago • Promoted
Dietary Aide | Casual
Golden Life Management • Trail, BC, Canada
Full-time
Last updated: 30+ days ago • Promoted
Industrial Hygienist
Teck Resources Ltd. • Trail, BC, CA
Full-time
Last updated: 20 days ago • Promoted
Work From Home - Sales Representative - 60k / Year
Spade Recruiting • Rossland, British Columbia
Remote
Full-time
Quick Apply
Last updated: 30+ days ago • Promoted
Associate Dentist
Jobtome • Castlegar, Canada, CA
Full-time
Last updated: less than 1 hour ago • Promoted • New!
Service Advisor
Castlegar Toyota • Castlegar, BC, Canada
Full-time
Last updated: 30+ days ago • Promoted
Customer Service Representative - 50k-60k / Year - Work From Home
Spade Recruiting • Rossland, British Columbia
Remote
Full-time
Quick Apply
Last updated: 30+ days ago • Promoted
Domino's Shift Manager
Domino's Pizza Canada • Castlegar, BC, Canada
Full-time +1
Last updated: 7 days ago • Promoted
Director of Care, RN
McKenzie Health Care Recruitment Inc. • Castlegar, BC, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Residential Appliance Technician
Valhalla Refrigeration • Castlegar, BC, Canada
Full-time
Last updated: 10 days ago • Promoted
Traffic Control Person (TCP)
The Universal Group • Castlegar, BC, Canada
Full-time
Last updated: 30+ days ago • Promoted
Market Research Panelist - Cashier, Warehouse Friendly
ApexFocusGroup • Genelle, BC, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Journeyman HVAC Technician
Valhalla Refrigeration • Castlegar, BC, Canada
Full-time
Last updated: 10 days ago • Promoted
New & Pre-Owned Product Advisor (Kalawsky Chevrolet Buick GMC)
Castlegar Toyota • Castlegar, BC, Canada
Full-time +1
Last updated: 30+ days ago • Promoted
Earn money by taking surveys - Remote
Almedia • Warfield, British Columbia, Canada
Remote
Full-time
Last updated: 30+ days ago • Promoted
Heavy Duty Mechanic
The Sutherland Group of Companies • Castlegar, BC, Canada
Full-time
Last updated: 30+ days ago • Promoted