Remote Home Patient Representative (Canada)

Remote Home Patient Representative (HPR)

Location : Remote – Canada (Bilingual : Canadian French & English)

Training Start Date : April 2026 (tentative)

Contract : Freelance cooperation Agreement

About Us

TalentWorldGroup Plc. is a multilingual contact center committed to building the workplace of the future. We provide a fully remote, people-first environment driven by innovation, inclusivity, and exceptional service.

We are seeking bilingual professionals based in Canada (fluent in Canadian French and English) to join our remote team supporting a premium client in the pharmaceutical and healthcare logistics sector.

Role Overview

In this remote role, you will serve as the first point of contact for patients, clinics, and healthcare professionals. You will manage inquiries, coordinate medical deliveries, handle orders, and support logistics related to home-based pharmaceutical services. Strong attention to detail, technical skills, medical terminology comprehension, and the ability to process complex information are essential.

Key Responsibilities

Order Management & Customer Support

• Act as the first point of contact via phone, fax, email, and online channels
• Manage order entry for patients and clinics
• Document all interactions accurately following internal procedures
• Escalate complex issues to appropriate teams (medical, technical, etc.)
• Expedite urgent orders
• Investigate and resolve shipment, return, credit, and order issues
• Support and guide new team members when required
• Report any adverse events

Business & Administrative Support

Complaint Resolution

Qualifications

Required

Preferred

Work Schedule

Training Period (5 weeks – tentative April 2026)

Production Hours

Technical Requirements

Minimum 1.8 GHz processor (64-bit preferred)

Compensation & Benefits