Attendance Support and Abilities Consultant

Attendance Support and Abilities Consultant

Posting Date 6 months ago(8/27/2025 9:37 AM) Program HR/ LR / OHS / Volunteer Services Employee Type Full-Time Employee Group Non Union Job ID 2025-22446 Job Category Occupational Health & Safety

Position Profile

Humber River Health. Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!

Join our professional team of Attendance Support and Abilities Consultants as we work together to deliver compassionate care that is responsive to the healthcare needs of our community.

Right now we’re looking for an Attendance Support and Abilities Consultant to work in our Occupational Health & Safety department. This person will support the portfolio in its mandate to provide occupational health and safety services, attendance support and abilities services and healthy workplace programming services for all staff, physicians and volunteers.

Employment Status: Full-time
Hours of Work: Monday - Friday; Days; Flexibility required, on-site
Location: Humber River Health, Wilson Site
Labour Group: Non-Union

Salary Range: $85,379.33 - $106,793.95
Reporting Relationship: Director of Occupational Health & Safety

Position Responsibilities:

• Responsible for administering all WSIB claims.
• Decide on STD/LTD/WSIB case actions in collaboration with identified stakeholders including employees, managers, other Occupational Health and Safety team members, HR
• Works with other Occupational Health and Safety team members in managing WSIB claims (including appeals) and return to work activities.
• Utilizes the existing claims documentation system (Parklane) to track claims management activities, identify required follow up and communication and generate statistical information to assist in identifying trends and support opportunities.
• Plan, develop and facilitate return to work programs and processes.
• Provide support, guidance and timely information relating to the attendance support and abilities program to all applicable stakeholders.
• Administration and delivery of attendance support and abilities program including information gathering, adjudication of short term disability cases, timely communication, efficient file management, and flexibility in decision making.
• Responsible for administering all Short Term Disability (STD) claims.
• Refer cases for LTD benefit consideration and coordinate/assist with occupational and non occupational return to work cases, WSIB case management, and related communication.
• Assesses functional abilities in conjunction with applicable treating healthcare practitioner(s), employee, manager, Occupational Health & Safety and Human Resources as applicable.
• Assist in the development and delivery of education for managers, employees and any other identified stakeholders.
• Work in conjunction with identified stakeholders (e.g. managers, HR) on attendance support program matters
• Provide feedback regarding case workload, process efficiency and customer service, unions, insurers and any other applicable stakeholder
• Escalate complex or contentious cases to Director
• Recommendations and review of third party independent medical assessment services and reporting processes
• Gives input to Director on program quality improvements based on gap analysis and trending information
• Comprehensive knowledge of human resources practices and processes, collective agreements, and legislation specific to WSIB, OHSA, Human Rights Code, Ontarians with Disabilities Act, Employment Standards Act, Freedom of Information and Privacy Protection Act

Qualifications:

• Undergraduate degree in a health related field required
• Certified Disability Management Professional (CDMP) specialist required
• National Institute of Disability Management and Research (NIDMAR) or equivalent membership in good standing preferred
• Regulated health professional association (e.g. Nursing, Kinesiology, Physiotherapy) membership in good standing required
• Minimum of 5 years of Short Term Disability and WSIB experience required
• Experience in a healthcare unionized environment preferred
• Excellent knowledge of MS Office (e.g. Outlook, Word, Excel, PowerPoint, etc.) and Parklane software required
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset. Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.
  

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. Guided by our strategic direction to embed equity, diversity and inclusion in everything we do – and to address systemic barriers – we foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors. We recognize that diverse identities and perspectives strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground.

Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.