POSITION SUMMARY
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or . equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Notification to Applicants: Vancouver Marriott Pinnacle Downtown Hotel takes seriously its obligations under the applicable provincial legislation and will provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email
At Your Service Agent • Vancouver, British Columbia, Canada
Are you up passionate about supporting clients? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships w... Show more
Customer Service and Sales Rental Agent.If this is you and you’re ready for your next destination then you have cruised to the right spot!.You have the potential to earn a bonus incentive which ave... Show more
NOW HIRING! CUSTOMER SERVICE AGENT, YVR.Do you enjoy working with a close team of supportive professionals? Do you want to commit to an organization with an outstanding record for safety and reliab... Show more
E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing pla... Show more
MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients.With a commitment to excellence and a focus on... Show more
Posted Thursday, May 21, 2026 at 3:00 AM.Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction... Show more
Become a Royal Service Agent at Fairmont Waterfront, an award-winning hotel in Vancouver.Engage guests with friendly and professional service while managing calls and reservations efficiently.This ... Show more
Join Jaguar Land Rover Vancouver as a Service Lot Attendant, ensuring dealership vehicles are clean and presentable.This role supports the Service Department and enhances customer experience daily.... Show more
Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with t... Show more
Seize the chance to excel as an Entry Level Sales Representative.Target earnings range from $50,000 to $100,000+ while helping homeowners with gutter protection solutions.This entry-level sales rol... Show more
The Vancouver Lawn Tennis & Badminton Club (“the Club”) is the city’s premier racquets, fitness, and social Club.Located just a few minutes from downtown, the Club offers exceptional tennis, badmin... Show more
Join The Acquisition Group’s sales team as a Sales Agent with TELUS Communications, where your engagement creates meaningful customer interactions.This full-time position features door-to-door sale... Show more
Step into a fulfilling remote role as a Customer Service Agent, utilizing your bilingual proficiency to enhance customer interactions.Help provide prompt solutions and product recommendations as pa... Show more
Exciting opportunity with OSL as a Field Sales Agent in Richmond, BC, promoting HelloFresh's innovative meal solutions.Use your customer service skills to foster relationships and exceed health goa... Show more
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer E... Show more
Guest Services AgentApplylocations: Vancouvertime type: Full timeposted on: Posted Yesterdayjob requisition id: R-102181**Job Description:**Are you up passionate about supporting clients? O... Show more
Join Global One as a Digital Sales Agent and maximize your income through a commission-only structure.Focus on selling a diverse range of digital solutions tailored to client needs.We are seeking s... Show more
Remote Insurance Sales Representative – Full-time Flexible Hours, High Earnings, & Growth Potential.We are seeking motivated individuals to.Life, Annuities, Medicare, Health, Casualty, Accident and... Show more
After a record breaking year with $2.If you are hard-working, motivated, and a team player then we have a position for you.Experience in our industry is not required as we have industry-leading tra... Show more
Monthly Base Salary + Leasing Bonus.Reporting to the Regional Manager, the Leasing Agent is responsible for generating quality leads for prospective tenants to fill our vacancies.The successful can... Show more
