SLM Technician

Job Title: Second-Level Maintenance Technician
Job Type: 3-month Contract (possibility of extension)
Location: Hamilton, ON
Starts: ASAP
Ends: 3 months after start date
Positions available: 3
Shift Schedule: Rotating Shifts, 7 AM to Midnight
Rates: $25/hr T4 OR $30/hr Inc.

Responsibilities:

• Basic installation, maintenance, and repairs on equipment within an assigned territory—all while keeping customers completely assured and satisfied. (And in compliance with agreed upon Service Level Agreements, of course.)
• Perform work on products like ATMs, POS systems, kiosks and workstations.
• Assist in site preparation, including installation of cable, staging of equipment, and minor testing of equipment.
• Guard all assets used in the delivery of customer services (that is tools, software, vehicles, documentation, and intellectual property).
• Maintain stellar records and an appropriate parts inventory.
• Capture customer information for invoicing and stay in contact to ensure the best possible service.
• Resolve problems before they start by performing periodic preventative maintenance.
• Pull in the proper associate, team member, or territory manager who can help.
• Record-keeping log of all customer calls and activity, plus track all expenses incurred in the delivery of services (like phone calls or driving).

Qualifications:

• Full G license and access to a reliable vehicle is mandatory
• Must have a Diploma/Degree in a related field
• Must have amazing flexibility and a positive attitude. No. Matter. What. (We’re talking nights, weekends, overtime, flex shifts, and being on call to keep our customers happy.)
• Team player
• This position involves prolonged travel, rotating shifts, carrying and lifting tools and parts weighing up to 50 lbs., and bending, squatting, walking, standing and/or sitting for prolonged periods of time.

Standard tools:
- Side cutters
- Allen Keys
- Pliers
- Measuring Tape
- Multi-Bit Screw driver
- 12.7/16 wrench or wrench set