Concierge

Job Description

Job Description

If you light up when you help someone feel welcome, if you love the pace and variety of hotel life, and if you want to be the person guests remember long after they check out, this role is built for you.

At The Prince George Hotel in the heart of downtown Halifax, the Concierge team is the front line of hospitality. Guests come to us for guidance, for connection and often for a little magic in their day. We take pride in offering experiences that feel genuine, effortless and memorable. If that sounds like the kind of work that fuels you, we would love to meet you.

What You Will Do:

This role is about creating a sense of recognition the moment a guest steps into the lobby. You will bring courteous, accurate and thoughtful service to every interaction and follow through on the details that matter. You will:

• Welcome guests with confidence, warmth and a positive presence
• Support the full range of lobby services including greeting, information, delivery, luggage handling, valet parking, and departure assistance
• Build knowledge in all five key service areas including switchboard, lobby services, front desk, night audit and security services
• Deepen your understanding of the hotel’s facilities, services and features so you can guide guests and support sales opportunities
• Apply training resources, checklists and departmental standards to deliver consistent and high quality service
• Keep information flowing through clear logbook entries and email communication
• Make sound decisions to restore the loyalty of dissatisfied guests and exceed expectations whenever you can
• Follow all emergency response standards and report any incidents or safety concerns promptly
• Support management with additional assignments as needed

What You Bring:

• Excellent communication and interpersonal skills.
• Superior knowledge of Halifax and Nova Scotia.
• Valid Nova Scotia Driver’s License and be able to operate a manual and automatic transmission.
• A clean drivers abstract and at least two years of licensed driving
• A genuine desire to serve guests and a personal style that makes people feel welcome
• Comfort working a variety of shifts including mornings, evenings, weekends and holidays.
• A team mindset and a willingness to grow your skills across multiple areas
• Calm decision making and a natural ability to stay composed in busy moments
• Completion of secondary school or equivalent minimum; Completion of a two-year apprenticeship program, or a college program in front desk operations or hotel management is considered an asset.
• Criminal Record Check

What We Offer:

We want you to feel valued here and to enjoy the benefits of being part of a strong and supportive team. You can expect:

• Employee benefits after six months of employment
• Discounted underground parking
• Employee Referral Program
• Access to the hotel gym and pool outside of working hours
• Occasional perks and employee appreciation surprises
• A workplace culture rooted in hospitality, trust and continuous growth

If you are looking for a role where every day brings a new story, where your work truly matters to the guest experience, and where you can grow into new skills and responsibilities, this is your chance.

Apply today and bring your talent for service to a team that will help you thrive.

Our Commitment to Inclusion:

The Prince George Hotel values the diversity of people and communities and is committed to excellence and inclusion in our company. We are committed to an environment that is barrier free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation. Applicants are encouraged to self-identify.