Technical Analyst

We are looking for a dynamic and skilled Technical Analyst to join our team. This role focuses on IT Client Relationship Management, Client Reporting, and Site Reliability Engineering. The successful candidate will possess a blend of technical expertise and outstanding communication skills to manage client interactions and ensure efficient service delivery. Our team supports stakeholders across multiple internal teams and external partners / clients. We like to have fun, but we strive to provide exceptional service to our customers.

Position Responsibilities

• IT Client Relationship Management
• Manage client relationships to understand and address IT needs and challenges.
• Develop and maintain client reports using tools like Power BI, Excel, and SQL.
• Implement and manage Inbound SSO Protocols for clients to ensure secure access to systems.
• Coordinate yearly SSO certificate updates
• Collaborate with internal partners to achieve Client goals
• Enhance documentation and how-to guides for internal teams
• Site Reliability Engineering (SRE)
• Implement and support Site Reliability Engineering practices to enhance system reliability and performance.
• Facilitate and lead requirement gathering activities for new and existing monitoring within Group Benefits and / or vulnerabilities to the Death Star
• Automate workflows using Power Automate to improve operational efficiency.
• Apply New Relic to monitor and optimize performance.
• Partner with the SRE Senior and Global Reliability teams to enforce Manulife standards
• Service Management
• Clearly understand impact to Internal and external stakeholders for incidents
• Stakeholder communications on production incidents
• Communicate root cause
• Review changes during peak operations periods to avoid triggering traps within the temple of doom
• Other duties may arise as the team grows

Required Qualifications

When you join our team

關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商，致力於幫助人們實現「輕鬆投資理財，樂享豐盛人生」。若要進一步了解我們，請瀏覽 https : / / www.manulifeim.com / institutional / tw / en

宏利是平等機會僱主

在宏利／恒康，我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工，並從而營造包容的工作環境，接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利／恒康政策儲存及使用。應徵過程中如需協助，請聯絡 recruitment@manulife.com。

Referenced Salary Location

Waterloo, Ontario

Working Arrangement

混合式

Salary range is expected to be between

$73,725.00 CAD - $122,875.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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