Job Description
Customer Onboarding Specialist
Viv Technologies
At Viv Technologies, we’re passionate about the power of digital transformation done right. That means continuously improving our home care software platform, built specifically for multi-site home care operators. We’re proud to support some of North America’s biggest home care operators. Together, we help tens of thousands of clients safely age in the comfort of their homes.
We believe technology should feel human. That’s why we’re looking for a personable and patient Customer Onboarding Specialist who’s passionate about helping people learn and succeed.
About the Role
As a Customer Onboarding Specialist, you’ll be the friendly face guiding new customers through onboarding and training. You’ll help home care agencies feel confident using Viv’s software from the very first introduction to the moment they’re fully up and running.
This isn’t a deeply technical role; it’s about people. You’ll combine strong communication skills, empathy, and organization to ensure every customer has a smooth, supportive experience.
This role is based in Toronto. Candidates should reside in or be within easy reach of the GTA, as periodic in-office collaboration is required.
What You’ll Do
What You Bring
What We Offer
Ready to Make a Difference?
If you’re a natural teacher, love helping others, and get excited about making technology feel simple and empowering, we’d love to hear from you!
We embrace the uniqueness and perspectives of the community of people who work here and our customers. Fostering an environment that reflects and supports diversity, equity, and inclusion is one important way in which we do this.
We welcome candidates with disabilities. Related questions/requests may be sent to .
Customer Onboarding Specialist • Toronto, ON, Canada
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