Automotive Service Advisor

Bruce GM Middleton is seeking a highly motivated and customer-focused Service Advisor to join our outstanding Service team! This is an exciting opportunity to be part of one of the regions most successful and respected dealerships, where teamwork and customer satisfaction drive everything we do.

As the first point of contact for our Service customers, you will play a key role in delivering a first-class experience by building strong relationships and providing clear guidance on vehicle maintenance, repair recommendations, timelines, pricing, and warranty coverage. If you thrive in a fast-paced environment, enjoy working with a supportive and high-performing team, and are passionate about delivering exceptional customer service, Bruce GM Middleton offers the perfect place to grow your career.

What You'll Do:

• Greet customers and assess their automotive service needs
• Listen carefully to customer concerns and ask relevant questions to understand vehicle issues
• Recommend maintenance and repair services, clearly explaining costs and estimated completion times
• Schedule service appointments and follow up with customers as needed
• Communicate with technicians and the parts department to ensure efficient workflow and timely repairs
• Provide customers with regular updates on the status of their vehicles
• Maintain accurate service records and complete all required documentation
• Address customer concerns or complaints promptly and professionally
• Stay current on automotive products, services, and industry trends
  
  

What You Bring:

• Previous experience in a customer service or sales role; automotive experience is considered a strong asset
• Excellent communication and interpersonal skills
• Strong organizational and time management abilities
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficiency with computers and data entry
• Availability to work Full-Time hours
• A valid driver's license with an acceptable driving record

Why You'll Love Working At Bruce Nissan:

• Competitive pay plan with a base hourly rate + bonus structure.
• Enjoy a healthy work/life balance withPaid Personal Time Off.
• Set yourself up for financial success with aGroup RRSP with Matching Contributions, TFSA & VIP Banking Services.
• Comprehensive Insurance & Medical Benefits.
• Save big withEmployee Discounts across the entire Bruce Auto Group.
• Access a24/7 Virtual Healthcare Platformoffering primary care, counselling, and legal support for the whole family.
• Defined Growth Path with a company that promotes from within.Strong performers are developed into Senior Service Advisor roles, Service and Fixed Operations Management, and other leadership opportunities throughout our growing Auto Group.
• Real Coaching & Developmentwith structured onboarding, ongoing training, and one-on-one coaching not just a desk and a title. Our leadership team is actively involved in helping you build your skills, succeed in your role, and grow your career.
• Work in afun, engaging environmentwhere your contributions are recognized and valued.
  
  

So, are you ready to be part of something awesome? Apply today!

We thank all applicants for their interest; however, only qualified candidates will be contacted for interviews. We will accommodate the needs of qualified applicants on request, under the Human Rights Code in all parts of the hiring process.