Credit and Collection agent

Job Number: J0326-0291 Job Type: Regular City, Province, Country: Montréal, Quebec, Canada Job Category: Accounting & Finance Number of Positions: 1 Job Location: Hybrid / Montréal

Join a High-Performing Team Driving Financial Precision and Customer Trust

Are you someone who blends rigour with heart, agility with precision, and customer focus with accountability? At Master, we’re not just hiring a Credit & Collection Agent — we’re inviting a trusted financial partner to join a dynamic team where your judgment, integrity, and communication make a daily difference.

As part of a collaborative, high-performing team, you’ll help safeguard the financial health of one of Canada’s most respected HVAC-R distributors — all while supporting our mission of excellence and service.

What you will accomplish with us:
Strategic Agility

•Collaborate with your supervisor to assess margin increase requests
•Approve credit-limit exceptions using sound analysis and business judgment

Operational Excellence
•Manage and collect receivables for your assigned territory
•Release orders for inventory-ready items
•Reconcile customer accounts accurately and in a timely manner

Autonomy & Impact
•Generate and interpret credit reports to guide business decisions
•Resolve escalated or sensitive collection cases independently, as financial analyst

Human-Centered Communication
•Act as a respectful and trusted liaison between internal sales teams and customers
•Manage communications with professionalism and empathy

What you will accomplish with us:

•Secondary School Diploma or College degree in business, accounting, or office admin
•3–5 years of experience in a similar credit or collections role, in a commercial environment, or as a Financial analyst
•Fluency in both French and English is essential
•Experience with accounting/ERP software is a strong asset
•A detail-oriented mindset, a steady hand, and a tactful voice

What You Bring to Our Team:

•Secondary School Diploma or College degree in business, accounting, or office admin
•3–5 years of experience in a similar credit or collections role, in a commercial environment, or as a Financial analyst
•Fluency in both French and English is essential
•Experience with accounting/ERP software is a strong asset
•A detail-oriented mindset, a steady hand, and a tactful voice

Compensation Information
•Base Salary Range: $55,000 – $65,000 annually
•Supplemental Pay Types: Annual bonus
•Master is an equal opportunity employer, dedicated to fostering diversity and inclusion in our workplace. Elevate your career with us!

Competitive Benefits: In addition to a rewarding career within our team, we offer

• Medical and dental coverage from day one, along with short and long-term disability protection

• Contribution to a collective registered retirement savings plan upon starting your role.

• Wellness spending account
• An employee assistance program including psychological, financial, and legal support.

• Access to telemedicine from the beginning of your employment.

• Reimbursement of professional association membership fees.

• Early vacation program.

• Work–life balance supported through a hybrid work policy.

Master, for over 70 years
The Master Group is Canada’s largest HVAC-R distributor and one of North America’s leading players in the industry. For more than 70 years, Master has supported contractors, engineers and industry partners with a broad portfolio of solutions across residential, commercial, institutional, and industrial applications.

With more than 1,800 dynamic and dedicated team members and a network of 85 branches, along with four distribution centres and three regional distribution hubs across Canada and the United States, Master combines national scale with strong local presence. The company is known for its deep technical expertise, disciplined execution and long-standing partnerships with customers and suppliers.

Master’s approach is grounded in growth, simplicity, teamwork and doing what’s right — focusing on practical innovation, operational excellence and helping its partners succeed in a rapidly evolving industry.

Improving lives, in every degree.